Update: 5 Things to Know About Planning for a Shutdown

blog-govtshutdown

The looming threat of a government shutdown means agencies are once again reviewing contingency plans — in the event that lawmakers don’t pass a spending bill by midnight. On Thursday night, House Republicans passed legislation to maintain current funding levels for federal operations through Feb. 16 and avert a shutdown, but Democrats in the Senate have threatened… Read more »


Create, Relate, and Communicate: How to Improve your Agency’s Reputation in Three Simple Steps

By Tara Lerman, Content Fellow at GovDelivery With all of the controversy surrounding American politics today, it has become increasingly common for citizens to criticize their governments. However, what many of these citizens haven’t considered is that while some government programs are not succeeding in their efforts, many agencies are helping people in ways they… Read more »


Measuring ROI in Government Communications

“We can no longer ignore financial accountability in the public sector. We must place a financial value on the impact our communications make.” -Guy Dominy, author of Measuring the Value of a Subscriber. Financial accountability in the private sector usually translates into proving to your boss that the marketing dollars you spent translated to sales.… Read more »





Your Customer Experience (CX) Questions Answered

What is customer experience, and why should public sector teams care about it? That’s the question we aimed to answer in a session last week with Tim Hudak, Public Affairs Specialist at the U.S. Department of Veterans Affairs, and Bonnye Hart, GovDelivery’s Manager of Digital Engagement Services on meeting the needs of modern citizen customers. Over 200 public sector… Read more »


What’s next for transportation?

Transportation is evolving – and there was no better place to watch advancement in the industry take place than the Transportation Research Board (TRB) Annual Event in Washington D.C. This year, GovDelivery met with hundreds of public sector transportation professionals across all levels of government and received nearly 100 survey responses on technology trends to… Read more »


The Fundamental Role of Public Institutions in the Internet of Things

By Abhi Nemani, Civic Innovator-in-Residence at GovDelivery (Originally posted on Govloop) Whether we like it or not, the Internet of Things is becoming a reality. A McKinsey study estimates that the economic impact of IoT will be over $6 trillion in 2025. From selling consumers devices to help them track their fitness to building in smart sensors in… Read more »


Top 6 Survey Best Practices

By John Simpson, Engagement Consultant at GovDelivery Surveys can be a great tool to gather public feedback, project impressions or even program success stories from your key audiences. However, the structure of the survey needs to be well planned in order to increase participation and get the insights you need. Organizations can get caught in… Read more »