8 Ways for Government to Engage Citizens with Social Media

Last week, Kristy Fifelski, known as “GovGirl”, shared tips and tools for government organizations looking to take their social media efforts to the next level in a GovDelivery-sponsored webinar titled “You’re On Social Media…Now What?”. The upbeat presentation provided useful ideas beyond the simple how-to’s of setting up a social media presence, offering actionable tactics… Read more »


Why Should Government be Interested in Pinterest?

You may have heard people talking about the hottest thing in social media, Pinterest. For those not aware of what Pinterest is, it’s a “Pin-Board” styled social photo sharing website. The site allows you to create and manage theme-based image and video collections. Popular topics include recipes, fashion, celebrities, animals, design and nature. The way… Read more »


Social media is more than just followers

By John Simpson, Federal Consultant It’s a given that social media and its wide reach with the public has revolutionized how organizations and companies interact with their stakeholders. Communicating to citizens through channels like Facebook and Twitter allows for a free, easy and more direct connection. Much of the government has embraced social media, working… Read more »


APIs and Tax Season

By Richard Fong, Technical Implementation Consultant Have you wondered how your organization can step into the mobile world? Do you want to extend your reach and drive more engagement with the general public wherever they can consume your content – whether that’s from a desktop or a mobile device such as a smartphone? The Internal… Read more »


9 Effective Engagement Tactics Utilized at the DC One City Summit

As an engagement strategist still recovering from chronic burnout as a result of my organizing efforts for the Boston Police Department and Neighbors for Neighbors (facilitating 250+ meetings a year for many years), I avoid spending entire Saturday afternoons at civic events like the plague. To my surprise, something extraordinary happened this past weekend. I ended… Read more »


5 Discussion Topics to Drive Activity in Your Online Community

Do you know the biggest killer for an online community? Yep, that’s right. It’s boorrrriinnnggg. So how do you keep a community alive? Good discussions. Here are five fail safe discussion threads to keep the fire burning. These are some of the most popular discussion topics on GovLoop, an online community of 53,650 members, boasting… Read more »


GSA Launching 12-week Pilot Training Course on Social Media in Government

Starting February 7, the General Services Administration will be piloting a 12-week course centering on social media in government. The course “aims to help new and aspiring social media practitioners understand the strategy and tools that will help them succeed in their roles” as described by Gadi Ben-Yehuda, who will be leading the charge. Each… Read more »


Sift Through Big Data to Find Real Insight

There is a ton of talk today about “big” data.  The concept comes from our ever increasing ability to collect, store, and manage larger and larger datasets full of vast amounts of information – customer information, habits, purchasing patterns, social media visits, and so on.  Unfortunately, I think many private and public organizations have become… Read more »


Government success with social media

This blog post is a response to a recent article in the Minneapolis/St. Paul Star Tribune on social media in government. It was a great article, but I felt compelled to respond! ************ I work for a company that does digital communication management (email/text/rss/social media) exclusively for the public sector.  It’s relatively common for cities… Read more »


Video: Steve Ressler talks social media successes in goverment

Steve Ressler, founder of Govloop, the social network for government employees and professionals, sat down with us to talk about some social media successes in government and how you might be able to replicate that success. Hear what he has to say about government agencies and departments using social media today: Have you seen any… Read more »