Five Lessons Learned from the FedRAMP Process

This commentary was reposted from GNC.com. The Federal Risk and Authorization Management Program, for good reasons, set a high bar for certifications. Developing a cloud solution to be authorized by FedRAMP is, therefore, a non-trivial pursuit. During the past year my firm has been immersed in the successful pursuit of FedRAMP authorizations for four distinct cloud… Read more »




Behavioral Science & Customer Centricity: Lessons From The Executive Order

Last month, the White House issued a critical Executive Order “Using Behavioral Science Insights to Better Serve the American People”. The Order instructed federal agencies to leverage behavioral science to identify policies and operations that could improve “public welfare, program outcomes, and program cost effectiveness”. The Order further suggested that government agencies should recruit behavioral… Read more »



Snapshot: How FDIC drives online engagement with its programs

At this year’s annual Digital Communications Tour stop in Washington DC, officials from three government agencies presented to hundreds of their peers on the latest innovations in digital communications in federal government. Below is a snapshot of part of the panel session with Alan Levy, Chief Web Officer at the Federal Deposit Insurance Corporation (FDIC)… Read more »


2014 Trends Across Government: US Edition

What are the top priorities for government communications in 2014 at the federal and local levels? This is the question we posed to 350 government communicators. Take a look at what they said about focusing on results, implementing multichannel strategy, and increasing outreach in this infographic, or grab a copy of the federal government report… Read more »


Stories Matter

When GovDelivery first entered the Federal market in 2003, we were a small company serving mostly local governments and a few state agencies.  With our team based in Minnesota we were told to “avoid Federal government like the plague” because we would never be able to serve such a confusing bureaucracy as a small company… Read more »


Three Trends Top the List for Federal Agencies in 2013

More collaboration, better customer service, and expanded use of mobile devices and applications are top trends for federal government agencies in 2013. The trends are intertwined. Mobile devices/apps make information available 24/7 and increase interaction between customers and agencies and between agencies. The result is more collaboration and better customer service. About 200 individuals in… Read more »


8 Ways for Government to Engage Citizens with Social Media

Last week, Kristy Fifelski, known as “GovGirl”, shared tips and tools for government organizations looking to take their social media efforts to the next level in a GovDelivery-sponsored webinar titled “You’re On Social Media…Now What?”. The upbeat presentation provided useful ideas beyond the simple how-to’s of setting up a social media presence, offering actionable tactics… Read more »