Top 10 (Easy) Ways to Make Your Emails Work for Mobile

I don’t need to convince you that we are in the midst of a massive shift in the way we access information. The days of desktop dominance have given way to mobile devices. This is especially true for email. With each passing month, more and more people are accessing their email on their phones and… Read more »


Social Media Strategy: More Than Posts and Tweets

Social media seems so easy. Getting a social media presence going is as simple as setting up an account and starting to post or tweet. It’s tempting to hire someone to get started – and check off that ‘social media’ box in e-government initiatives. But this approach results in isolated social media outposts that don’t… Read more »


Trends Point to Opportunities for Government Efficiencies

Customer service, collaboration, and mobile communications top the list of trends important to UK government in 2013, according to results of a GovDelivery survey of nearly 100 individuals. The respondents – individuals within the UK government — identified the top trends from a list of hot topics, such as big data/open data, cybersecurity, budgets, technology… Read more »


Expanding Communication to Citizens During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I… Read more »



Digital communications improve customer service

In an era of limited resources, governments need to build strong relationships with citizens and stakeholders, and what better place to start than by improving customer service. That’s just what public sector entities in the United Kingdom plan to do. In a GovDelivery survey of almost 100 UK government employees, respondents identified customer service as… Read more »


Getting Your Message Heard: When Communication is a Matter of Life or Death

Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster.… Read more »


Futurism and Government

I know what you’re probably thinking, “What is futurism?” And then your next question is likely, “And what’s that got to do with government?” I’ve been reading a recently published book, Think Like a Futurist: Know What Changes, What Doesn’t, and What’s Next by Cecily Sommers, that explains futurism as the practice of engaging in… Read more »


Do RSS Feeds Still Matter?

Co-written by Mary Yang, Senior Communications Manager, and  Anna Stroncek, Marketing and Communications Intern- GovDelivery The recent Google announcement that it would be shutting down Google Reader has led to a flurry of blog posts and discussions around RSS feeds, their importance (or lack thereof), and what to do now. What is an RSS Feed?… Read more »


How NHS could benefit from proactive public health alerts

By Kathy Kyle, Digital Communications Consultant, GovDelivery A recent BBC article explores how the National Health Service (NHS) has spent £13 million on public relations and whether the Trust and the public is receiving value for money. Some NHS Trusts have commented that the use of PR firms is necessary to educate the public on… Read more »