Timing Is Everything

Guest post by Jim Garrow, Operations and Logistics Manager, Philadelphia Department of Public Health When I follow emergencies unfolding online, I follow them using Twitter. It’s where news breaks these days. The problem is that it keeps breaking. Over and over and over again until the entire situation is a mish-mash of unhelpful posts. Let… Read more »


Jazz Up Text With Graphics to Capture Reader Attention

One small change can make the difference between your digital communications getting read or ignored. And it’s an easy change to make. Simply add graphics to your text and you’ll get more traffic, increased readership, and better search engine optimization (SEO). The increases can be quite dramatic. High quality visuals are 30 times more likely… Read more »


Silos Don’t Work in Emergency Communications

As a government professional, chances are you know a thing or two about emergency notifications. It’s a critical tool that is an absolute necessity as a means to communicate effectively with the public in times of emergencies. However, what you may not realize is that using a single platform system to manage your emergency communications… Read more »


Facebook Has Hashtags! What This Means for Your Government Org

If your government organization is one of the many already using Twitter, you are already familiar with the power your organization can harness through hashtags. Hashtags are identifiers that turn otherwise disparate phrases into searchable trends, like #sotu for “State of the Union.” They enable new search capabilities by letting users “discover” messages through similar… Read more »


PLUS ONE: Why Google+ is now part of the comms landscape

Guest Post by Dan Slee Ladies and gentlemen, I admit it. Google+ is starting to become a contender for comms people.  Yes, it’s true that it has only a percentage of the users that Facebook has. But when the bottom line of that percentage is 230 million that’s a significant figure. It’s also true that some people… Read more »


What Government Can Learn from Pharrell Williams About Collaboration

As we move through 2013, collaboration continues to be a trending topic in government and one I seem to keep running across, both in my personal and professional life. Having just returned from a study abroad program accompanied by 30 of my fellow classmates, I found myself a little burned-out in the collaboration department.  After… Read more »


What have you done for me lately? Measuring the success of your communications

By Amy Larsen, Client Success Consultant at GovDelivery Today’s government communicators are tasked with staying on top of the latest communication trends to create and deliver messages or content that stakeholders want to receive.  And we all know the only way to determine success is if we measure it, which means government communicators end up… Read more »


How UK Government Organisations are Improving Citizen Engagement

By Kathy Kyle, Digital Communications Consultant at GovDelivery UK According to a Capgemini/ European Commission eGovernment Benchmark report, less than half of Europeans don’t use digital government services. Despite the increase in the uptake of digital services across virtually every sector, 80 per cent of those not using digital services for government business are simply… Read more »


Preventing Crime in 2013: How to Get More Tips With Email

By John Simpson, Engagement Consultant at GovDelivery Preventing crime is one of the number one goals for public safety organizations. In 2013, we are seeing a shift in public safety groups, many of whom are leveraging the power of local citizens and stakeholders to report criminal activity. This type of interaction helps identify trends and… Read more »


Hack for MN 2013

By Ben Ortega, Senior Software Engineer at GovDelivery On June 1st we celebrated the first annual National Day of Civic Hacking, a day dedicated to leveraging technology and open data to improve communities. Not satisfied with a typical single day event, our local civic-minded techies at Open Twin Cities organized Hack for MN, a weekend-long… Read more »