Shifting gears

By Dave Worsell, Director, Government Solutions, GovDelivery UK Up and down the UK, local government project teams are developing channel shift strategies, implementing new citizen relationship management systems (CRMs) and developing new websites.  The primary aim behind many of these projects is to promote customer self-service and reduce costs. These projects are costing local government millions… Read more »

Segmentation, analytics & integration: what’s the point?

As discussed in a previous post, for anyone who thinks email is dead, you’re in for a surprise. The truth is, email is just being accessed differently these days, with more people using email on smartphones or other mobile devices rather than from a computer. If you haven’t explored options to make your email communications… Read more »

Why government must embrace failure as a mission critical value

In the current heated political climate, lots of air time is given to the failures of the opposing party. “This policy was a total failure.” “That idea cost us a fortune and nothing worked.” “That was a horrible idea, and I will work to reverse it.” This kind of rhetoric highlights two important issues that… Read more »

Federal Agency Distributes Content More Broadly, Educates & Informs for Safety

If you work in or around Federal government in technology, it’s impossible to have missed the White House’s new strategy for the federal government, Digital Government: Building a 21st Century Platform to Better Serve the American People. In the White House blog, U.S. Chief Information Officer Steven VanRoekel discussed the strategy as a critical roadmap… Read more »

Should You Ignore Citizen Expectations?

By Steve Ressler, Founder of GovLoop I’m having my first child in 5 weeks (by “I,” I mean my wife is doing all the real work). So I’m in the process of looking for a pediatrician. As a technologist, one of my questions I keep on asking potential pediatricians is: Do you have an electronic… Read more »

Citizen Engagement Tips for National Night Out

Today, Tuesday, August 7, 2012  marks the 29th annual National Night Out.  National Night Out (NNO) is a unique group of crime and drug prevention events sponsored National Association of Town Watch (NATW).  The campaign involves citizens, civic groups, businesses, law enforcement agencies, neighborhood organizations and local officials from all 50 states, US territories, Canadian… Read more »

How New Media and Government are combating HIV/AIDS

By John Simpson, Federal Consultant As some government agencies labor for ways to adopt the White House’s Digital Government Strategy, many have already been working towards the goal of delivering crucial government information to those who most need it and inventing more than just a mandatory response to another Executive Order. A powerful example of… Read more »

When’s the perfect time to engage citizens?

By Amish Patel, Client Development Consultant, GovDelivery UK Many of our clients rely on us to help them implement digital communication best practices, and one of the many questions we get is, “When is the best time to launch and promote citizen engagement services?” In our minds, there is never a bad time, but in… Read more »