There is perhaps no term more misunderstood with regards to email design than “mobile”. There are so many different mobile devices and mobile email clients, and they don’t all handle the same email the same way. All you know is that you just want it to work how it should work, and look good on… Read more »
Shifting to digital channels of engagement with citizens can be a great way for the public sector to save money and increase efficiency. But what exactly does channel shift look like in those instances? And how can agencies achieve channel shift when they are leveraging outdated tools? Granicus brought together a few experts to answer… Read more »
In this day and age, everyone from your grandmother to your neighbor’s children are on Facebook. And because of that, state and local governments have found it a useful tool to digitally engage with their constituents. But as Facebook makes moves to promote more personal interactions and combat fake news, governments might notice that fewer… Read more »
Thanksgiving is a time to reflect, be grateful…and hopefully eat a lot of food. It also presents an opportunity for the public sector to reach out to citizens and provide them with information that can make their holiday weekend more enjoyable. Here are a few ways that cities and counties across the country are putting… Read more »
Imagine if a criminal could—with a few quick cosmetic changes—impersonate you so well that even your loved ones couldn’t tell the difference. They’d be able to walk right into your house and steal your personal belongings or ruin the trust you’ve built up in social or professional circles. The above scenario isn’t some wild idea… Read more »
To see more examples of agencies that have used digital best practices to improve engagement and grow revenue, check out the Communications Cloud, the features available in the Advanced Package and the video recording of yesterday’s webinar. If you’ve worked in a government agency, you’re familiar with always trying to do more with less. While… Read more »
At GovDelivery, we value your interaction with our products and want to make sure your experience with the Communications Cloud is as smooth and easy as possible. So we set out to improve the platform so you and your team can continue to reach out and change your citizens’ lives for the better. Every message… Read more »
There is nothing more helpful to an organization’s citizen experience than having citizen-focused strategies. Find out how three organizations are using a citizen focus to shift the way they communicate.
Using new and old technologies to advance the way agencies communicate with citizens is great, but everyone must keep a bigger goal in mind: improving citizen lives. Scott Burns, GovDelivery’s CEO and Co-Founder reminded the audience of that goal at DCcomm16.
Fred Larson said there are certain steps organizations can use across the board to improve the citizen experience at this year’s Annual Digital Communications Summit and the most important of them is communication. Find out what else your organization can to do build better relationships with your citizens in this post.