Seeing it in action: SBA Case Study

By this point you’ve read our posts about digital communication management, Beyond Email Lists and Delivering the Right Message in the Right Way, so you know some of the benefits and features of DCM. But you want to see what it all amounts to. What you’re saying, in other words, is “Show me the money!”… Read more »


Congratulations to the 2013 Digital Counties Survey Award Winners

On Thursday, July 18th, the 2013 Digital Counties Survey awards were announced by the Center for Digital Government in conjunction with the National Association of Counties. The winners were chosen for efficiently and effectively using technology to better the lives of local citizens and improve operations for the counties. Tough budgetary times can lead to… Read more »


How UK Government Organisations are Improving Citizen Engagement

By Kathy Kyle, Digital Communications Consultant at GovDelivery UK According to a Capgemini/ European Commission eGovernment Benchmark report, less than half of Europeans don’t use digital government services. Despite the increase in the uptake of digital services across virtually every sector, 80 per cent of those not using digital services for government business are simply… Read more »


Hack for MN 2013

By Ben Ortega, Senior Software Engineer at GovDelivery On June 1st we celebrated the first annual National Day of Civic Hacking, a day dedicated to leveraging technology and open data to improve communities. Not satisfied with a typical single day event, our local civic-minded techies at Open Twin Cities organized Hack for MN, a weekend-long… Read more »


Top 10 Email Don’ts

Recently, I wrote an article on how to create mobile-optimized emails. That blog post provided tips on how to improve the experience of reading email on a mobile device, which led me to think about what you shouldn’t do when creating emails. So, here are some things to keep in mind when putting together your… Read more »


Social Media Strategy: More Than Posts and Tweets

Social media seems so easy. Getting a social media presence going is as simple as setting up an account and starting to post or tweet. It’s tempting to hire someone to get started – and check off that ‘social media’ box in e-government initiatives. But this approach results in isolated social media outposts that don’t… Read more »


Does channel shift require cultural shift?

We’ve been writing about ‘channel shift’ in government for some time. The benefits of using new digital channels for citizen communications are clear – the Cabinet Office expects the UK government to realise savings of 1.2 billion pounds sterling by 2015 through its Government Digital Strategy. So, what’s holding us up? It takes more than… Read more »


When it matters most: reaching citizens and residents

Yesterday, at just before 3 pm, bombs exploded near the finish line at Boston Marathon, often known as the world’s oldest annual marathon. There are few words that can express the sorrow we here at GovDelivery are feeling – not just for Bostonians but for all the thousands of spectators from around the world who… Read more »


Do RSS Feeds Still Matter?

Co-written by Mary Yang, Senior Communications Manager, and  Anna Stroncek, Marketing and Communications Intern- GovDelivery The recent Google announcement that it would be shutting down Google Reader has led to a flurry of blog posts and discussions around RSS feeds, their importance (or lack thereof), and what to do now. What is an RSS Feed?… Read more »


How NHS could benefit from proactive public health alerts

By Kathy Kyle, Digital Communications Consultant, GovDelivery A recent BBC article explores how the National Health Service (NHS) has spent £13 million on public relations and whether the Trust and the public is receiving value for money. Some NHS Trusts have commented that the use of PR firms is necessary to educate the public on… Read more »