Create, Relate, and Communicate: How to Improve your Agency’s Reputation in Three Simple Steps

By Tara Lerman, Content Fellow at GovDelivery With all of the controversy surrounding American politics today, it has become increasingly common for citizens to criticize their governments. However, what many of these citizens haven’t considered is that while some government programs are not succeeding in their efforts, many agencies are helping people in ways they… Read more »


Actionable Data: The key to your every CX challenge

By Daniel Vasey, Sr. Market Development Strategist If your organization isn’t leveraging data to drive your customer experience, we’ve got good news. Last week’s DigitalGov Citizen Services Summit combined all the latest data research and thought leadership into a jam-packed, information-rich conference. DigitalGov took a different, more actionable spin on the data trend by examining how data… Read more »


JPG, PNG or GIF? Which image format should you be using in your digital design?

By Brendan Johnson, Design Intern at GovDelivery As government communicators, often we have to work with design in all formats, especially digital design. But when you need to throw a picture up on your website, into an email, or send out in a social media post, is it a quick and easy process? Do you… Read more »


Did anyone see your organization’s Facebook post?

Last week the Washington Post featured an article on the frustrations of digital communicators in the weather community with Facebook. The article, “How Facebook is falling short as a weather communication tool,” outlined three major problems weather communicators are having with the social networking tool: “1) Its updates only reach a small fraction of the… Read more »


It’s Not Too Late to Submit an Award Nomination for Your Digital Comms!

Despite being responsible, hard-working adults, we all get hit by the procrastination bug every now and then—particularly when the weather is warm and we’d rather be eating barbecue in the backyard than sitting behind a computer. If you’ve been considering nominating your organization for our annual Outreach and Impact Awards but haven’t yet gotten around to… Read more »


Best practices for improving your federal agency’s stakeholder engagement

In 2009, the U.S. Department of Interior (DOI) had to face an unsettling fact: when it came to generating stakeholder engagement, the old way of doing things just wasn’t going to cut it anymore. After conducting research, DOI realized that despite being a federal agency with a huge stakeholder base and a wealth of important… Read more »


4th of July Updates from the Public Sector

We’re excited to celebrate Independence Day tomorrow! This week government organizations across the U.S. are sending updates to commemorate the holiday. Check out some of the messages public sector organizations have been sending (both this year and in the past) to engage their stakeholders in new ways. And don’t forget to sign up to receive… Read more »


Public Service Communications Excellence Awards: Congratulations to GovDelivery Clients!

A company is only as good as the work of its clients, and we couldn’t be more impressed with the amazing work our GovDelivery clients have done over the past year. Public sector organisations are harnessing the power of digital communications and using it to engage their stakeholders in innovative, highly effective ways like never… Read more »


Have you met the Digital Governance milestone?

Last week, FCW noted an important milestone for federal agencies: “On Nov. 23, every federal agency will be expected to meet an important deadline set six months ago by the White House: the establishment of a digital governance structure within their organizations.” The article, written by Ed Meehan, goes on to explain why digital governance… Read more »


Federal Agency Distributes Content More Broadly, Educates & Informs for Safety

If you work in or around Federal government in technology, it’s impossible to have missed the White House’s new strategy for the federal government, Digital Government: Building a 21st Century Platform to Better Serve the American People. In the White House blog, U.S. Chief Information Officer Steven VanRoekel discussed the strategy as a critical roadmap… Read more »