APIs ARE the secret sauce

Yesterday, I attended an outstanding webinar, by my co-worker Richard Fong, about using APIs to improve how the government communicates with the public. He discussed what an API is and why they’re so important to government organizations. Application Programming Interfaces (or APIs) are a hot topic in the government these days. Earlier this year, the… Read more »


Federal Agency Distributes Content More Broadly, Educates & Informs for Safety

If you work in or around Federal government in technology, it’s impossible to have missed the White House’s new strategy for the federal government, Digital Government: Building a 21st Century Platform to Better Serve the American People. In the White House blog, U.S. Chief Information Officer Steven VanRoekel discussed the strategy as a critical roadmap… Read more »


Should You Ignore Citizen Expectations?

By Steve Ressler, Founder of GovLoop I’m having my first child in 5 weeks (by “I,” I mean my wife is doing all the real work). So I’m in the process of looking for a pediatrician. As a technologist, one of my questions I keep on asking potential pediatricians is: Do you have an electronic… Read more »


4 Ways Your Organization Can Use Facebook’s New Page Features

This summer, Facebook has released several new features for Facebook Pages that allow organizations more control over creating, releasing and managing content and messages. The newest features include scheduled page posts, unpublished page posts, and page admin permissions for third-party apps. Scheduling posts is a feature previously available to Page administrators using third-party solutions, like… Read more »


How New Media and Government are combating HIV/AIDS

By John Simpson, Federal Consultant As some government agencies labor for ways to adopt the White House’s Digital Government Strategy, many have already been working towards the goal of delivering crucial government information to those who most need it and inventing more than just a mandatory response to another Executive Order. A powerful example of… Read more »


311 Call Centers versus Email and Mobile: Why You Can’t Afford Not to Make the Shift

311 call centers serve as a crucial link between the government and the public, but their costs really eat away at city budgets. That’s why more and more cities are shifting their services from call centers to less expensive channels, such as websites, email or text messages. Most service requests can be addressed digitally, helping… Read more »


Top 10 Tips for Executing a Successful Website Launch

By Mike Bernard, Digital Marketing Manager, GovDelivery As you may have noticed, GovDelivery recently overhauled our entire website. A complete web redesign is a major task. It takes months of work to get everything done. Then you get to that critical moment, “go live,” and you find out if your efforts have paid off. Things… Read more »


Tech-Savvy Senior Citizens on the Rise

There is a common misconception that senior citizens are not actively using email or are less likely to use technology to communicate. In reality, seniors are tapping into technology more than ever. As more and more seniors integrate the Internet into their daily lives, digital communications is becoming the most efficient way to engage and… Read more »


Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »


Are silos preventing you from achieving concrete channel shift?

By Mark Nicholson, Account Director, GovDelivery UK My interest was reignited recently on the topic of useful information being virtually untapped (and potentially rendered useless) because certain “islands of information” remain unlinked.  This can be for technical reasons or, in the UK, Data Protection.  Both are a human problem which really should be sorted out… Read more »