Gone are the days of filling out forms in person and talking to customer service reps on the phone. The private sector is increasingly digitizing services, and citizens have come to expect the same modernization from government programs. It is critical that governments modernize not only to meet rising citizen expectations, but also to save… Read more »
Change is hard, but changing to comply with FedRAMP has been good. We learned a lot along the way, and came out with a wealth of knowledge and experience.
By Bobbie Browning, Senior Vice President Engaging customers, building relationships and encouraging return visitors are hallmarks of outstanding B2C websites. Leaders in this arena are Apple®, Amazon® and Wells Fargo®. In the age of 4G networks, personalized product updates and mobile shopping applications, we’ve come to expect highly-personalized and efficient online experiences. I can order… Read more »