What is GovDelivery’s Customer Experience Mantra?

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In honor of Customer Experience Day today, a group of about a dozen employees from various departments at GovDelivery gathered to answer the question: What is our customer experience mantra? In other words, what succinctly sums up our goals, vision and mission around customer experience? At GovDelivery, customer experience is the foundation of everything we do.… Read more »




Behavioral Science & Customer Centricity: Lessons From The Executive Order

Last month, the White House issued a critical Executive Order “Using Behavioral Science Insights to Better Serve the American People”. The Order instructed federal agencies to leverage behavioral science to identify policies and operations that could improve “public welfare, program outcomes, and program cost effectiveness”. The Order further suggested that government agencies should recruit behavioral… Read more »


Your Customer Experience (CX) Questions Answered

What is customer experience, and why should public sector teams care about it? That’s the question we aimed to answer in a session last week with Tim Hudak, Public Affairs Specialist at the U.S. Department of Veterans Affairs, and Bonnye Hart, GovDelivery’s Manager of Digital Engagement Services on meeting the needs of modern citizen customers. Over 200 public sector… Read more »


Actionable Data: The key to your every CX challenge

By Daniel Vasey, Sr. Market Development Strategist If your organization isn’t leveraging data to drive your customer experience, we’ve got good news. Last week’s DigitalGov Citizen Services Summit combined all the latest data research and thought leadership into a jam-packed, information-rich conference. DigitalGov took a different, more actionable spin on the data trend by examining how data… Read more »