Shifting to digital channels of engagement with citizens can be a great way for the public sector to save money and increase efficiency. But what exactly does channel shift look like in those instances? And how can agencies achieve channel shift when they are leveraging outdated tools? Granicus brought together a few experts to answer… Read more »
In honor of Customer Experience Day today, a group of about a dozen employees from various departments at GovDelivery gathered to answer the question: What is our customer experience mantra? In other words, what succinctly sums up our goals, vision and mission around customer experience? At GovDelivery, customer experience is the foundation of everything we do.… Read more »
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
To figure out how to meet our customers’ needs (including those we didn’t even know they had), the Census Bureau created an overall story using metrics.
Last month, the White House issued a critical Executive Order “Using Behavioral Science Insights to Better Serve the American People”. The Order instructed federal agencies to leverage behavioral science to identify policies and operations that could improve “public welfare, program outcomes, and program cost effectiveness”. The Order further suggested that government agencies should recruit behavioral… Read more »
What is customer experience, and why should public sector teams care about it? That’s the question we aimed to answer in a session last week with Tim Hudak, Public Affairs Specialist at the U.S. Department of Veterans Affairs, and Bonnye Hart, GovDelivery’s Manager of Digital Engagement Services on meeting the needs of modern citizen customers. Over 200 public sector… Read more »
By Daniel Vasey, Sr. Market Development Strategist If your organization isn’t leveraging data to drive your customer experience, we’ve got good news. Last week’s DigitalGov Citizen Services Summit combined all the latest data research and thought leadership into a jam-packed, information-rich conference. DigitalGov took a different, more actionable spin on the data trend by examining how data… Read more »