Social media is more than just followers

By John Simpson, Federal Consultant It’s a given that social media and its wide reach with the public has revolutionized how organizations and companies interact with their stakeholders. Communicating to citizens through channels like Facebook and Twitter allows for a free, easy and more direct connection. Much of the government has embraced social media, working… Read more »


9 Effective Engagement Tactics Utilized at the DC One City Summit

As an engagement strategist still recovering from chronic burnout as a result of my organizing efforts for the Boston Police Department and Neighbors for Neighbors (facilitating 250+ meetings a year for many years), I avoid spending entire Saturday afternoons at civic events like the plague. To my surprise, something extraordinary happened this past weekend. I ended… Read more »


5 Tips on a Website Redesign

By Steve Ressler, GovLoop Founder Last week GovLoop, the online knowledge network for government employees, launched a redesign where we redesigned our home page and launched 7 new sub-communities. The purpose of the change was to increase the overall readability of the site and organization of the site.   We had been hearing from our… Read more »


5 Discussion Topics to Drive Activity in Your Online Community

Do you know the biggest killer for an online community? Yep, that’s right. It’s boorrrriinnnggg. So how do you keep a community alive? Good discussions. Here are five fail safe discussion threads to keep the fire burning. These are some of the most popular discussion topics on GovLoop, an online community of 53,650 members, boasting… Read more »


GSA Launching 12-week Pilot Training Course on Social Media in Government

Starting February 7, the General Services Administration will be piloting a 12-week course centering on social media in government. The course “aims to help new and aspiring social media practitioners understand the strategy and tools that will help them succeed in their roles” as described by Gadi Ben-Yehuda, who will be leading the charge. Each… Read more »


Sift Through Big Data to Find Real Insight

There is a ton of talk today about “big” data.  The concept comes from our ever increasing ability to collect, store, and manage larger and larger datasets full of vast amounts of information – customer information, habits, purchasing patterns, social media visits, and so on.  Unfortunately, I think many private and public organizations have become… Read more »


Government success with social media

This blog post is a response to a recent article in the Minneapolis/St. Paul Star Tribune on social media in government. It was a great article, but I felt compelled to respond! ************ I work for a company that does digital communication management (email/text/rss/social media) exclusively for the public sector.  It’s relatively common for cities… Read more »


The Facebook Phenomenon

Part three in our David Kirkpatrick video series! Did you catch our first and second videos? David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook  now dominates social networking. He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction. Watch the… Read more »


CityCamp MN: It’s all about social media

A couple weeks ago, I attended the first Minnesota CityCamp, hosted by e-democracy.org and the Public and Non-Profit Leadership Center at the Humphrey School (University of Minnesota). With more than 150 attendees, this unconference’s theme – “Community 2.0” – was clearly one that spoke to people. Though the unconference was held in Minneapolis, some participants… Read more »


How to Create an Online Discussion that Will Ignite Conversation

One of simplest strategies online community managers use to keep the community fire burning bright is to ignite conversations throughout the community. However, there are methods to ignite this discussion that will increase the chances that it will survive versus peter out in a few minutes. Take a look at the very successful discussion below… Read more »