Citizen Engagement Tips for National Night Out

Today, Tuesday, August 7, 2012  marks the 29th annual National Night Out.  National Night Out (NNO) is a unique group of crime and drug prevention events sponsored National Association of Town Watch (NATW).  The campaign involves citizens, civic groups, businesses, law enforcement agencies, neighborhood organizations and local officials from all 50 states, US territories, Canadian… Read more »


How New Media and Government are combating HIV/AIDS

By John Simpson, Federal Consultant As some government agencies labor for ways to adopt the White House’s Digital Government Strategy, many have already been working towards the goal of delivering crucial government information to those who most need it and inventing more than just a mandatory response to another Executive Order. A powerful example of… Read more »


311 Call Centers versus Email and Mobile: Why You Can’t Afford Not to Make the Shift

311 call centers serve as a crucial link between the government and the public, but their costs really eat away at city budgets. That’s why more and more cities are shifting their services from call centers to less expensive channels, such as websites, email or text messages. Most service requests can be addressed digitally, helping… Read more »


Proposing the The Office of Yes staffed with Citizen Concierges

Some of the greatest barriers at the local level to citizen engagement are the experiences many citizens have when they approach government with questions or request for assistance and receive answers like “that is not permitted,” or my personal favorite…. “First, you need to come to headquarters on the third Tuesday of the month at… Read more »


Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »


What is Community Culture?

Managing an online community can be like being on recess duty at middle school when all the kids are hopped on sugar and have been stuck inside for a week because of rain. Having a set of rules that everyone understands and agrees with beforehand can help restore order when everyone is really excited or… Read more »




Why Should Government be Interested in Pinterest?

You may have heard people talking about the hottest thing in social media, Pinterest. For those not aware of what Pinterest is, it’s a “Pin-Board” styled social photo sharing website. The site allows you to create and manage theme-based image and video collections. Popular topics include recipes, fashion, celebrities, animals, design and nature. The way… Read more »