Raise Your Hand If You Want to Make a Difference

With National Day of Civic Hacking right around the corner (June 1st and 2nd), cities all around the nation are gathering in preparation to collaborate. Citizens, civic activists, entrepreneurs and engineers alike will be joining in the festivities of sorts. If you’re like me, and you’d like to contribute to your community, but aren’t quite… Read more »


Universal Credit Implementation: Meeting the Communications Challenge

The most extensive reform to the UK welfare system in five decades- Universal Credit – is underway and presents some unique challenges and opportunities, as outlined in a recent article in The Guardian. With a change this massive, how does the UK government implement Universal Credit consistently and communicate clearly with its citizens? Defining the Change… Read more »


13 Tips on Social Media for Public Health

By Steve Ressler, Founder of GovLoop Last week, I had the honor of speaking about “Social Media and Public Health” at the Michigan Homeland Security Training Conference.  It was a great event with ~3,000 state and local government public health and emergency response leaders (plus Grand Rapids, MI is an awesome town). I thought I’d… Read more »


Does channel shift require cultural shift?

We’ve been writing about ‘channel shift’ in government for some time. The benefits of using new digital channels for citizen communications are clear – the Cabinet Office expects the UK government to realise savings of 1.2 billion pounds sterling by 2015 through its Government Digital Strategy. So, what’s holding us up? It takes more than… Read more »


Trends Point to Opportunities for Government Efficiencies

Customer service, collaboration, and mobile communications top the list of trends important to UK government in 2013, according to results of a GovDelivery survey of nearly 100 individuals. The respondents – individuals within the UK government — identified the top trends from a list of hot topics, such as big data/open data, cybersecurity, budgets, technology… Read more »


Expanding Communication to Citizens During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I… Read more »


Don’t Sequester Your Agency from Employees During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team I’m taking on a topic today that few want to think about, let alone manage: sequestration. Like many of you, I find it ironic that when the Budget Control Act (BCA) of 2011 was passed, the unspoken goal was to avoid sequestration. Passing the BCA was intended… Read more »


Digital communications improve customer service

In an era of limited resources, governments need to build strong relationships with citizens and stakeholders, and what better place to start than by improving customer service. That’s just what public sector entities in the United Kingdom plan to do. In a GovDelivery survey of almost 100 UK government employees, respondents identified customer service as… Read more »


Getting Your Message Heard: When Communication is a Matter of Life or Death

Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster.… Read more »


Do RSS Feeds Still Matter?

Co-written by Mary Yang, Senior Communications Manager, and  Anna Stroncek, Marketing and Communications Intern- GovDelivery The recent Google announcement that it would be shutting down Google Reader has led to a flurry of blog posts and discussions around RSS feeds, their importance (or lack thereof), and what to do now. What is an RSS Feed?… Read more »