When it matters most: reaching citizens and residents

Yesterday, at just before 3 pm, bombs exploded near the finish line at Boston Marathon, often known as the world’s oldest annual marathon. There are few words that can express the sorrow we here at GovDelivery are feeling – not just for Bostonians but for all the thousands of spectators from around the world who… Read more »


Expanding Communication to Citizens During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I… Read more »


Digital communications improve customer service

In an era of limited resources, governments need to build strong relationships with citizens and stakeholders, and what better place to start than by improving customer service. That’s just what public sector entities in the United Kingdom plan to do. In a GovDelivery survey of almost 100 UK government employees, respondents identified customer service as… Read more »


Getting Your Message Heard: When Communication is a Matter of Life or Death

Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster.… Read more »


Futurism and Government

I know what you’re probably thinking, “What is futurism?” And then your next question is likely, “And what’s that got to do with government?” I’ve been reading a recently published book, Think Like a Futurist: Know What Changes, What Doesn’t, and What’s Next by Cecily Sommers, that explains futurism as the practice of engaging in… Read more »


Collaboration is a hot trend for state & local governments

For state and local governments, budgets have been cut across the board while technologies have advanced, which has led to the concept of “shared services.” Shared services, with technologies hosted in the cloud, would allow many state and local governments to combine the use of specific technologies or solutions. Organizations using those services would help… Read more »


Going All Digital: How to Move Paper-Based Transactional Messages Online

I don’t have to tell you how constrained government budgets are these days. If you work in government, you know the depth of budget cuts and lack of resources – but this doesn’t mean that you stop doing the important work you’ve done before. You still need to communicate with your citizens and stakeholders about… Read more »


Becoming a Hero to Returning Veterans and Families

By Lance Horne, General Manager, GovDelivery Federal Team Last year, Forbes magazine published an article written by a United States Marine Corp sergeant about what it’s like to return from combat. While warfighters are thrilled to be back, many face the surreal task of returning to the life they knew before combat. They come from… Read more »



How to Reach 400% More Audience

This post was revised to include updated information on the webinar. As a government communications professional, being able to reach your stakeholders is possibly the most important part of executing your responsibilities. If you need to send out communications to a specific group of people, being able to reach them is critical. It doesn’t matter… Read more »