Three Trends Top the List for Federal Agencies in 2013

More collaboration, better customer service, and expanded use of mobile devices and applications are top trends for federal government agencies in 2013. The trends are intertwined. Mobile devices/apps make information available 24/7 and increase interaction between customers and agencies and between agencies. The result is more collaboration and better customer service. About 200 individuals in… Read more »


Does channel shift require cultural shift?

We’ve been writing about ‘channel shift’ in government for some time. The benefits of using new digital channels for citizen communications are clear – the Cabinet Office expects the UK government to realise savings of 1.2 billion pounds sterling by 2015 through its Government Digital Strategy. So, what’s holding us up? It takes more than… Read more »


Leveraging Technology to Do More with Less

With sequestration officially underway, the phrase “doing more with less” carries more weight than ever before. While cuts are being made across the board, citizens’ needs remain, posing quite a challenging situation for government organizations and their communications efforts. As budgets are forced to become even tighter, organizations are being called upon to serve the… Read more »


When it matters most: reaching citizens and residents

Yesterday, at just before 3 pm, bombs exploded near the finish line at Boston Marathon, often known as the world’s oldest annual marathon. There are few words that can express the sorrow we here at GovDelivery are feeling – not just for Bostonians but for all the thousands of spectators from around the world who… Read more »


Expanding Communication to Citizens During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I… Read more »


Digital communications improve customer service

In an era of limited resources, governments need to build strong relationships with citizens and stakeholders, and what better place to start than by improving customer service. That’s just what public sector entities in the United Kingdom plan to do. In a GovDelivery survey of almost 100 UK government employees, respondents identified customer service as… Read more »


Getting Your Message Heard: When Communication is a Matter of Life or Death

Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster.… Read more »


Futurism and Government

I know what you’re probably thinking, “What is futurism?” And then your next question is likely, “And what’s that got to do with government?” I’ve been reading a recently published book, Think Like a Futurist: Know What Changes, What Doesn’t, and What’s Next by Cecily Sommers, that explains futurism as the practice of engaging in… Read more »


Collaboration is a hot trend for state & local governments

For state and local governments, budgets have been cut across the board while technologies have advanced, which has led to the concept of “shared services.” Shared services, with technologies hosted in the cloud, would allow many state and local governments to combine the use of specific technologies or solutions. Organizations using those services would help… Read more »


Going All Digital: How to Move Paper-Based Transactional Messages Online

I don’t have to tell you how constrained government budgets are these days. If you work in government, you know the depth of budget cuts and lack of resources – but this doesn’t mean that you stop doing the important work you’ve done before. You still need to communicate with your citizens and stakeholders about… Read more »