Washington State Residents Now Get Real-Time Traffic Alerts

By Richard Fong, Technology Project Manager Moderate impact. Low impact. Collision. Cleared. If you travel on highways anywhere, wouldn’t it be nice to have these types of messages delivered to your email or phone so you could anticipate a change in your route and save time? With some cool technology, the Washington State Department of… Read more »


The Collaborative Economy: An Altimeter Group Research Report

A couple of weeks ago I attended a conference where the keynote speaker, Jeremiah Owyang from the Altimeter Group, presented his latest research report, “The Collaborative Economy.” The premise of the report is that social technologies have changed everything from communications to marketing to customer care, which has brought us to an era of consumers… Read more »


Irrelevance

Guest post by Jim Garrow, Operations and Logistics Manager, Philadelphia Department of Public Health When I imagined the future of government communications, I would envision morning meetings, where the comms team (ha!) gets together, each over their own personal blend of Starbucks or locally-sourced coffee (double ha!), discusses what news is breaking, reviews where the… Read more »


The One-Two Punch in Emergency Communications

Emergency communications is a critical process to get right. It literally is the difference in saving more lives when a disaster strikes. So, what exactly is the one-two punch needed to be truly effective when communicating with the public during emergencies? Maximum outreach plus multichannel distribution. This combination is an absolute necessity for today’s emergency… Read more »


Delivering the Right Message in the Right Way With Digital Communication Management

Anyone who’s ever returned from vacation to an overflowing inbox knows that email, while infinitely better than the Pony Express, can still be a lot of, well, work. Add on curating weekly e-newsletters and managing multiple LISTSERVS and suddenly that old pony isn’t looking so bad anymore. Earlier, we learned about the solution to this… Read more »


Beyond Email Lists: Transforming Email Subscriptions

Almost as soon as email was created, people started creating email lists so they could reach others with related interests. Email list software like LISTSERV became a vital way for communities of people to interact with each other. In 2013, email is still incredibly valuable as a communication channel, playing an important role in government… Read more »


Emergency Communications 101: How Do You Keep Contact Info Up-to-date?

Co-written by Anne Doucot and Mary Yang In my last post, I talked about how reaching the maximum amount of people that you can during an emergency can be the difference in saving more lives. And if you’ve been following along in the last couple of posts and podcasts from this series so far, you’ve… Read more »


Congratulations to the 2013 Digital Counties Survey Award Winners

On Thursday, July 18th, the 2013 Digital Counties Survey awards were announced by the Center for Digital Government in conjunction with the National Association of Counties. The winners were chosen for efficiently and effectively using technology to better the lives of local citizens and improve operations for the counties. Tough budgetary times can lead to… Read more »


The top 5 things Sharknado teaches us about great communication

Last week, one of the greatest cheesy movies of all time debuted on the Syfy channel. Sharknado. In case you missed it, here’s the premise. There’re lots of really big sharks in the ocean and they’re all really angry. Due to some weird weather, the sea level begins to rise in Los Angeles and a… Read more »


Follow These Tips to Create Impact with Graphics

There are many ways to tell a story. In my last post, Jazz Up Text with Graphics to Capture Reader Attention, I discussed why infographics are so important to communicators – and to the story you’re trying to tell. From comic-like images to instructional diagrams to traditional charts and graphs, visuals can increase readership and… Read more »