As we transition to a new year, I’m reminded of a lesson I learned in my early days of driving: when focusing too close on small changes, the road can seem unsteady. By keeping your focus out further, change is more manageable. In thinking about the road ahead, I’ve leaned on that advice many times… Read more »
In an increasingly connected world, the public’s demand for quick, concise updates on pressing topics grows every day. Just a decade ago, government agencies did not use social networks to engage with the public. Many platforms did not exist and those that did were used on for social interaction alone. But that has changed. Social… Read more »
You work all year to improve the citizen experience. You make strides to create seamless customer service interactions, reduce wait times for in-person services, or find new ways to increase transparency and interaction without weighing down the project timeline. You’re doing amazing things to keep up with the pace of rising citizen expectations… and yet,… Read more »
You’ve hosted open houses, you’ve asked questions on social media, you’ve created an online feedback form. But you’re still not getting the community engagement you want – and need. You’ve built it, but they’re not coming. Here’s what you might be missing. Scattered Approach Successful engagement should be modeled after successful communication. Meaning that disjointed… Read more »
How long does it take to develop a habit? This is the question that has bogged down the minds of some of the world’s greatest philosophers like Aristotle, and has been studied by researchers for decades. But when it comes to public sector communications, there is a difference between strong intent and strong habits.… Read more »
Sid Burgess is GovDelivery’s Senior Open Data Consultant. He is an industry leader on the intersection of technology and constituent services. Data engagement is the concept of taking open data beyond the portal, using it to engage citizens across many contexts and improve their lives through better service delivery. This can best be accomplished by… Read more »
In the early 2000s, the social landscape looked vastly different. No Facebook. No Twitter. No Instagram. It would be quite a while until the first iPhone was introduced and acronyms like LOL, OMG and TTYL would enter the picture. But even back then, Granicus was starting to see our client list grow, and today millions… Read more »
Think about the best conversations you’ve had in your life, whether with friends, loved ones or total strangers. I’d bet you felt like people were really listening to each other, actively paying attention and there was a real give and take. You weren’t being spoken to—you were a participant whose ideas were valued. Communicating with… Read more »
The average American’s attention span is getting shorter — according to some it’s only 8 seconds. Do you have the tools you need to reach your audience in the most impactful way possible?
“Citizen experience” has been a popular buzzword recently, spawning new challenges and questions for government agencies. So what exactly is the citizen experience, and why should public sector teams care about it? Read more to find out.