Digital communicators transform service delivery. We are change agents.

By Kathy Kyle, Digital Communications Consultant, GovDelivery Among the many topics discussed at this year’s Communications Camp (@commscamp | #commscamp13), the one that resonated most with me was how to best demonstrate the value of digital communications. If we can’t measure our impact as communicators, how can we influence and transform our organisations? As a… Read more »


APIs ARE the secret sauce

Yesterday, I attended an outstanding webinar, by my co-worker Richard Fong, about using APIs to improve how the government communicates with the public. He discussed what an API is and why they’re so important to government organizations. Application Programming Interfaces (or APIs) are a hot topic in the government these days. Earlier this year, the… Read more »


311 Call Centers versus Email and Mobile: Why You Can’t Afford Not to Make the Shift

311 call centers serve as a crucial link between the government and the public, but their costs really eat away at city budgets. That’s why more and more cities are shifting their services from call centers to less expensive channels, such as websites, email or text messages. Most service requests can be addressed digitally, helping… Read more »


Top 10 Tips for Executing a Successful Website Launch

By Mike Bernard, Digital Marketing Manager, GovDelivery As you may have noticed, GovDelivery recently overhauled our entire website. A complete web redesign is a major task. It takes months of work to get everything done. Then you get to that critical moment, “go live,” and you find out if your efforts have paid off. Things… Read more »


Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »


3 Not-So-Obvious Email Tips for Government to Effectively Reach Citizens

I’d venture to say that for most of us working in or with government, the more people we can reach effectively, the better off we are. Here are three not-so-obvious ways to do this. For additional best practices like this, be sure to download our newly released guide: Public Sector Digital Management Communication: The Critical… Read more »


Top 7 Ways to Engage Event Participants Online & Offline

If you’ve coordinated an event, you know the typical challenges. What are the topics you’ll cover? How do you keep participants informed and involved before and after the event? How do you increase participation? How do you build momentum for an event that’s months away? With restrained budgets and more pressure to justify attending an… Read more »


Social media is more than just followers

By John Simpson, Federal Consultant It’s a given that social media and its wide reach with the public has revolutionized how organizations and companies interact with their stakeholders. Communicating to citizens through channels like Facebook and Twitter allows for a free, easy and more direct connection. Much of the government has embraced social media, working… Read more »


9 Effective Engagement Tactics Utilized at the DC One City Summit

As an engagement strategist still recovering from chronic burnout as a result of my organizing efforts for the Boston Police Department and Neighbors for Neighbors (facilitating 250+ meetings a year for many years), I avoid spending entire Saturday afternoons at civic events like the plague. To my surprise, something extraordinary happened this past weekend. I ended… Read more »


16 Communication Tips to Live By

Want to rise up? Have a healthy, long, fulfilling career? Be a good communicator. All the brains, money, and effort isn’t enough if you can’t represent yourself well over your life. I just read this wonderful article on the Top 10 Best and Worst Communicators of 2011 and from it distilled 16 communication tips to live… Read more »