Building Community and Collaboration through Innovative Technology in Government

Community and collaboration tools like Facebook, Google Drive and Salesforce.com are quickly becoming the status quo in the private sector and consumers’ lives, and citizens and government employees are increasingly expecting the same from the public sector in the form of online tools, customized services, and cloud-based document and information sharing. But government agencies are… Read more »


Citizens’ Maslow Hierarchy of Needs

By Steve Ressler, Founder, GovLoop I’ve recently had a number of conversations with folks government on what citizens truly want. Transactions/FAQ – There’s one camp that argues to focus on the break and butter – For example, the relaunched gov.uk which has a strong emphasis on fixing top frequently asked questions and optimizing 100,000+ transactions. Another… Read more »


Public Sector Panel: Digital Government, Innovation & Communications

Amy DeWolf, Client Engagement Specialist with GovLoop, recently posted about the panel of public sector experts at our annual event in DC. Her post is below: I attended GovDelivery’s annual federal event, Digital Government: The Transformative Power of Communications. The event focused on how digital government, innovation and communications intersect to transform how government operates… Read more »


Say Goodbye to Press Releases

Emily Jarvis, Producer for DorobekINSIDER on GovLoop, recently posted a compelling interview with GovDelivery CEO and co-Founder, Scott Burns, on the changing nature of government communications. Here’s an excerpt from her post: The government has a history of thinking of communication as a one-way press-release oriented type of activity. What we try to do is… Read more »



Citizen Engagement Tips for National Night Out

Today, Tuesday, August 7, 2012  marks the 29th annual National Night Out.  National Night Out (NNO) is a unique group of crime and drug prevention events sponsored National Association of Town Watch (NATW).  The campaign involves citizens, civic groups, businesses, law enforcement agencies, neighborhood organizations and local officials from all 50 states, US territories, Canadian… Read more »


What is Community Culture?

Managing an online community can be like being on recess duty at middle school when all the kids are hopped on sugar and have been stuck inside for a week because of rain. Having a set of rules that everyone understands and agrees with beforehand can help restore order when everyone is really excited or… Read more »


Top 7 Ways to Engage Event Participants Online & Offline

If you’ve coordinated an event, you know the typical challenges. What are the topics you’ll cover? How do you keep participants informed and involved before and after the event? How do you increase participation? How do you build momentum for an event that’s months away? With restrained budgets and more pressure to justify attending an… Read more »


Social media is more than just followers

By John Simpson, Federal Consultant It’s a given that social media and its wide reach with the public has revolutionized how organizations and companies interact with their stakeholders. Communicating to citizens through channels like Facebook and Twitter allows for a free, easy and more direct connection. Much of the government has embraced social media, working… Read more »


9 Effective Engagement Tactics Utilized at the DC One City Summit

As an engagement strategist still recovering from chronic burnout as a result of my organizing efforts for the Boston Police Department and Neighbors for Neighbors (facilitating 250+ meetings a year for many years), I avoid spending entire Saturday afternoons at civic events like the plague. To my surprise, something extraordinary happened this past weekend. I ended… Read more »