What have you done for me lately? Measuring the success of your communications

By Amy Larsen, Client Success Consultant at GovDelivery Today’s government communicators are tasked with staying on top of the latest communication trends to create and deliver messages or content that stakeholders want to receive.  And we all know the only way to determine success is if we measure it, which means government communicators end up… Read more »


Hack for MN 2013

By Ben Ortega, Senior Software Engineer at GovDelivery On June 1st we celebrated the first annual National Day of Civic Hacking, a day dedicated to leveraging technology and open data to improve communities. Not satisfied with a typical single day event, our local civic-minded techies at Open Twin Cities organized Hack for MN, a weekend-long… Read more »


Upcoming Webinar: Improving Emergency Communications in Government

Unlike businesses in the private sector, government organizations have an additional challenge. In times of emergencies, such as a natural disaster or criminal threat to the community, getting that message successfully delivered to the right audience, and at the right time, can help save lives. A government agency’s ability to easily connect with community members… Read more »


Insights for Government Organizations: Responding to Public Opinion with 2013 Trends

The results of a national survey recently released by the Pew Research Center reveals that favorable approval ratings for state and local government continued this year while opinions of the federal government hit a new low. The survey conducted this March with 1,501 adults from all 50 states resulted in positive ratings across party lines… Read more »


Raise Your Hand If You Want to Make a Difference

With National Day of Civic Hacking right around the corner (June 1st and 2nd), cities all around the nation are gathering in preparation to collaborate. Citizens, civic activists, entrepreneurs and engineers alike will be joining in the festivities of sorts. If you’re like me, and you’d like to contribute to your community, but aren’t quite… Read more »


Social Media Strategy: More Than Posts and Tweets

Social media seems so easy. Getting a social media presence going is as simple as setting up an account and starting to post or tweet. It’s tempting to hire someone to get started – and check off that ‘social media’ box in e-government initiatives. But this approach results in isolated social media outposts that don’t… Read more »


Survey Identifies Ways to Improve Local Governments

Collaboration, customer service, and mobile communications top the list of trends important to state and local governments in 2013, according to results of a GovDelivery survey of more than 400 individuals in U.S. state, county and city government organizations. Improvements to the three trends can help state and local governments fulfill their core missions more… Read more »


Three Trends Top the List for Federal Agencies in 2013

More collaboration, better customer service, and expanded use of mobile devices and applications are top trends for federal government agencies in 2013. The trends are intertwined. Mobile devices/apps make information available 24/7 and increase interaction between customers and agencies and between agencies. The result is more collaboration and better customer service. About 200 individuals in… Read more »


Trends Point to Opportunities for Government Efficiencies

Customer service, collaboration, and mobile communications top the list of trends important to UK government in 2013, according to results of a GovDelivery survey of nearly 100 individuals. The respondents – individuals within the UK government — identified the top trends from a list of hot topics, such as big data/open data, cybersecurity, budgets, technology… Read more »


Expanding Communication to Citizens During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I… Read more »