Treating Citizens as Customers

Customers

The original of this post was featured on GCN.com.  Can the government truly have “customers”? Someone who orders a fishing license or buys a license plate fits the literal definition of a customer – a person purchasing goods or services from an organization. But let’s say someone just needs a flu shot, or is signing… Read more »


When Snow Hits, How Can We Help Those Most Vulnerable?

For the elderly and people with disabilities, snowstorms can mean being trapped at home unable to get to work, to the food store, to the pharmacy, or have the mail delivered. It can mean that for days, you’re stuck alone in your home fearful of what might happen and that the stability of your health… Read more »