4 Awesome Government Mobile Use Cases

By Steve Ressler, Founder of GovLoop In 2012, the number of smartphone users will reach 106.7 million with 94% of these users accessing the mobile Internet.  With citizens and government employees increasingly adopting multiple mobile device and having increased expectations on mobile services, how do agencies adapt? It’s important as agencies rush to go mobile… Read more »



APIs ARE the secret sauce

Yesterday, I attended an outstanding webinar, by my co-worker Richard Fong, about using APIs to improve how the government communicates with the public. He discussed what an API is and why they’re so important to government organizations. Application Programming Interfaces (or APIs) are a hot topic in the government these days. Earlier this year, the… Read more »


Should You Ignore Citizen Expectations?

By Steve Ressler, Founder of GovLoop I’m having my first child in 5 weeks (by “I,” I mean my wife is doing all the real work). So I’m in the process of looking for a pediatrician. As a technologist, one of my questions I keep on asking potential pediatricians is: Do you have an electronic… Read more »


Citizen Engagement Tips for National Night Out

Today, Tuesday, August 7, 2012  marks the 29th annual National Night Out.  National Night Out (NNO) is a unique group of crime and drug prevention events sponsored National Association of Town Watch (NATW).  The campaign involves citizens, civic groups, businesses, law enforcement agencies, neighborhood organizations and local officials from all 50 states, US territories, Canadian… Read more »


311 Call Centers versus Email and Mobile: Why You Can’t Afford Not to Make the Shift

311 call centers serve as a crucial link between the government and the public, but their costs really eat away at city budgets. That’s why more and more cities are shifting their services from call centers to less expensive channels, such as websites, email or text messages. Most service requests can be addressed digitally, helping… Read more »


Tech-Savvy Senior Citizens on the Rise

There is a common misconception that senior citizens are not actively using email or are less likely to use technology to communicate. In reality, seniors are tapping into technology more than ever. As more and more seniors integrate the Internet into their daily lives, digital communications is becoming the most efficient way to engage and… Read more »


When’s the perfect time to engage citizens?

By Amish Patel, Client Development Consultant, GovDelivery UK Many of our clients rely on us to help them implement digital communication best practices, and one of the many questions we get is, “When is the best time to launch and promote citizen engagement services?” In our minds, there is never a bad time, but in… Read more »


Proposing the The Office of Yes staffed with Citizen Concierges

Some of the greatest barriers at the local level to citizen engagement are the experiences many citizens have when they approach government with questions or request for assistance and receive answers like “that is not permitted,” or my personal favorite…. “First, you need to come to headquarters on the third Tuesday of the month at… Read more »


Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »