Call to Action: Last Minute Sandy Preparation Tips for Government

By Jennifer Kaplan, Product Marketing Manager, GovDelivery We’ve all heard the numbers. 8,000+ flights cancelled. Hundreds of thousands already evacuated. Mass transit shut downs up the Eastern Seaboard.* (stats from CNN)  Up to 60 million people will be affected. Hurricane Sandy, now the largest storm ever recorded in the Atlantic, is here. President Obama, addressing… Read more »


Promoting Your Mobile Apps

In today’s world, the way we consume information has changed at the speed of light—or perhaps more accurately, at the speed of electrons. The quaint days a few decades ago when television was dominated only by the big three networks or when the daily newspaper was the primary source of news are long gone. Today,… Read more »


4 Awesome Government Mobile Use Cases

By Steve Ressler, Founder of GovLoop In 2012, the number of smartphone users will reach 106.7 million with 94% of these users accessing the mobile Internet.  With citizens and government employees increasingly adopting multiple mobile device and having increased expectations on mobile services, how do agencies adapt? It’s important as agencies rush to go mobile… Read more »


Shifting gears

By Dave Worsell, Director, Government Solutions, GovDelivery UK Up and down the UK, local government project teams are developing channel shift strategies, implementing new citizen relationship management systems (CRMs) and developing new websites.  The primary aim behind many of these projects is to promote customer self-service and reduce costs. These projects are costing local government millions… Read more »


Why government must embrace failure as a mission critical value

In the current heated political climate, lots of air time is given to the failures of the opposing party. “This policy was a total failure.” “That idea cost us a fortune and nothing worked.” “That was a horrible idea, and I will work to reverse it.” This kind of rhetoric highlights two important issues that… Read more »


Federal Agency Distributes Content More Broadly, Educates & Informs for Safety

If you work in or around Federal government in technology, it’s impossible to have missed the White House’s new strategy for the federal government, Digital Government: Building a 21st Century Platform to Better Serve the American People. In the White House blog, U.S. Chief Information Officer Steven VanRoekel discussed the strategy as a critical roadmap… Read more »


311 Call Centers versus Email and Mobile: Why You Can’t Afford Not to Make the Shift

311 call centers serve as a crucial link between the government and the public, but their costs really eat away at city budgets. That’s why more and more cities are shifting their services from call centers to less expensive channels, such as websites, email or text messages. Most service requests can be addressed digitally, helping… Read more »


When’s the perfect time to engage citizens?

By Amish Patel, Client Development Consultant, GovDelivery UK Many of our clients rely on us to help them implement digital communication best practices, and one of the many questions we get is, “When is the best time to launch and promote citizen engagement services?” In our minds, there is never a bad time, but in… Read more »


Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »


Are silos preventing you from achieving concrete channel shift?

By Mark Nicholson, Account Director, GovDelivery UK My interest was reignited recently on the topic of useful information being virtually untapped (and potentially rendered useless) because certain “islands of information” remain unlinked.  This can be for technical reasons or, in the UK, Data Protection.  Both are a human problem which really should be sorted out… Read more »