Digital communicators transform service delivery. We are change agents.

By Kathy Kyle, Digital Communications Consultant, GovDelivery Among the many topics discussed at this year’s Communications Camp (@commscamp | #commscamp13), the one that resonated most with me was how to best demonstrate the value of digital communications. If we can’t measure our impact as communicators, how can we influence and transform our organisations? As a… Read more »


Is “big data” essential or the latest marketing-driven buzz word?

By Brent Kastner, CTO, GovDelivery As a self-confessed gadget geek, I tend to have the latest cell phone in my pocket, but do I really need the most up-to-date phone? That question is similar to the question government leaders must ask themselves when faced with new technology options. For example, the “big data” buzz continues… Read more »


How to Get Citizens to Dig Each Other Out After a Snow Storm

On December 26, 2010, a #snowpocalypse dumped a ton of snow in the tri-state area of New York, New Jersey, and Connecticut. As a result of the storm, something very cool happened in Newark. Mayor Booker’s (@CoryBooker) constituents began tweeting requests for help with shoveling at their homes. He responded by taking action, and surprised many… Read more »


Rethinking The Typical Office Of Public Affairs

Dannielle Blumenthal, Communications Director, Bureau for Management at USAID recently posted this entry to GovLoop: Download from Slideshare here, or see below. It’s pretty self-explanatory, given my general approach to communications, but please ask me any questions you might have. Obviously the main difference is the word “engagement” – it’s all about the interaction. –… Read more »


Let it snow! Inclement weather drives engagement with the public

By Kathy Kyle, Digital Communications Consultant, GovDelivery UK The whole of the United Kingdom experienced a week of widespread travel disruptions and school closures due to unusually inclement weather.  The extended forecast promises additional wintry, blizzard-like conditions – with as much as seven inches of snow, rain and ice over the next week. One of… Read more »


Bridging the gulf of engagement

By Dave Worsell, Director, Government Solutions, GovDelivery UK For Government to achieve its aim of Digital by Default something very important needs to change in 2013. While many public services are available online, the truth is that not enough citizens use them and the considerable investment in the development of electronic public services hasn’t been… Read more »


Government Tech Trends to Watch in 2013

By Brent Kastner, Chief Technology Officer, GovDelivery | @brentkastner One of the reasons I enjoy this time of year, aside from perfecting Sticky Toffee Pudding recipes (seriously, you should try this one…), is the annual technology prediction discussions for the upcoming year.  While I don’t pay attention to every single technology prediction made (usually by… Read more »


Citizens’ Maslow Hierarchy of Needs

By Steve Ressler, Founder, GovLoop I’ve recently had a number of conversations with folks government on what citizens truly want. Transactions/FAQ – There’s one camp that argues to focus on the break and butter – For example, the relaunched gov.uk which has a strong emphasis on fixing top frequently asked questions and optimizing 100,000+ transactions. Another… Read more »


How Government Can Be “Smarter”

By Jennifer Kaplan, Product Marketing Manager, GovDelivery If you work in government, you might agree that one of your main goals is to provide services to the public. Thom Rubel, Vice President of IDC Government Insights, recently spoke at the GovDelivery event in Washington, DC. He mentioned a quote from Dave Bargar at JetBlue, who… Read more »


Breaking Down Barriers to Effective Emergency Notifications

Over the past week, we’ve seen how critical communications can be when a disaster strikes. After an event like Hurricane Sandy, it’s clear that government organizations have an obligation to keep the public safe and informed. To accomplish this, people need specific information — such as where to seek shelter if they’re being evacuated or… Read more »