Trends Point to Opportunities for Government Efficiencies

Customer service, collaboration, and mobile communications top the list of trends important to UK government in 2013, according to results of a GovDelivery survey of nearly 100 individuals. The respondents – individuals within the UK government — identified the top trends from a list of hot topics, such as big data/open data, cybersecurity, budgets, technology… Read more »


Don’t Sequester Your Agency from Employees During Sequestration

By Lance Horne, General Manager, GovDelivery Federal Team I’m taking on a topic today that few want to think about, let alone manage: sequestration. Like many of you, I find it ironic that when the Budget Control Act (BCA) of 2011 was passed, the unspoken goal was to avoid sequestration. Passing the BCA was intended… Read more »



Digital communications improve customer service

In an era of limited resources, governments need to build strong relationships with citizens and stakeholders, and what better place to start than by improving customer service. That’s just what public sector entities in the United Kingdom plan to do. In a GovDelivery survey of almost 100 UK government employees, respondents identified customer service as… Read more »


Getting Your Message Heard: When Communication is a Matter of Life or Death

Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster.… Read more »


How NHS could benefit from proactive public health alerts

By Kathy Kyle, Digital Communications Consultant, GovDelivery A recent BBC article explores how the National Health Service (NHS) has spent £13 million on public relations and whether the Trust and the public is receiving value for money. Some NHS Trusts have commented that the use of PR firms is necessary to educate the public on… Read more »


Collaboration is a hot trend for state & local governments

For state and local governments, budgets have been cut across the board while technologies have advanced, which has led to the concept of “shared services.” Shared services, with technologies hosted in the cloud, would allow many state and local governments to combine the use of specific technologies or solutions. Organizations using those services would help… Read more »


Going All Digital: How to Move Paper-Based Transactional Messages Online

I don’t have to tell you how constrained government budgets are these days. If you work in government, you know the depth of budget cuts and lack of resources – but this doesn’t mean that you stop doing the important work you’ve done before. You still need to communicate with your citizens and stakeholders about… Read more »


Becoming a Hero to Returning Veterans and Families

By Lance Horne, General Manager, GovDelivery Federal Team Last year, Forbes magazine published an article written by a United States Marine Corp sergeant about what it’s like to return from combat. While warfighters are thrilled to be back, many face the surreal task of returning to the life they knew before combat. They come from… Read more »


The Mayors Challenge: Cities Compete for Innovation Prize

By Mike Bernard, Digital Marketing Manager, GovDelivery Innovation in government is a hot topic these days. One of the ways innovation is being encouraged is through the Mayors Challenge. The Mayors Challenge, created by Bloomberg Philanthropies, seeks to “celebrate the creative problem solving and incredible innovation that is happening in the city halls from coast… Read more »