“Citizen experience” has been a popular buzzword recently, spawning new challenges and questions for government agencies. So what exactly is the citizen experience, and why should public sector teams care about it? Read more to find out.
Looking for a magic formula for your digital communications efforts? There may not be one right or wrong answer, but there are ways to test different channels of communication for their effectiveness with your audience.
Amidst the enticing aroma of bagels, government and industry employees gathered at GovDelivery on Tuesday morning for a panel on elevating the citizen experience in digital government. The foundation of the panel was a report that GovDelivery published recently on trends in digital government engagement.
By Scott Burns, CEO and Co-Founder of GovDelivery Technology and connectivity hold great promise for improving how government serves the public. Yet, we know that to date, governments have struggled to realize the full potential of that promise. What’s holding back the public sector? One age old problem still haunts government as it has… Read more »
Last month, the White House issued a critical Executive Order “Using Behavioral Science Insights to Better Serve the American People”. The Order instructed federal agencies to leverage behavioral science to identify policies and operations that could improve “public welfare, program outcomes, and program cost effectiveness”. The Order further suggested that government agencies should recruit behavioral… Read more »
By Erin Hargove, Client Success Consultant Last week I was lucky enough to spend three days in Oakland, CA at the Code for America Summit. I thought these three days would consist of talking about java script and the merits of open source technology. Much to my surprise, my main takeaway ended up being a vocabulary… Read more »
We live in a self-service world. Citizens today expect information and services from government at a speed and efficiency that mirrors their experiences in the private sector. Couple that with the fact that the average attention span is only 8 seconds and there’s a real challenge for government to capture the attention of their audience,… Read more »
A public-sector’s website is the centralized location for your organization’s resources and online services. The usability and customer centricity of your website, and corresponding communications, are a make or break for your organization. Case in point… This past March, Department of Veterans Affairs (VA) re-launched the website http://explore.va.gov/ to serve as a one-stop hub for… Read more »
Originally posted on the StratComm Summit Blog by Natalie Fedie, Vice President of Client Success at GovDelivery Leveraging customer-centric communications to improve satisfaction Will 2016 be the federal government’s ‘Year of the Customer?’ That’s what DigitalGov asked in December when they reviewed the changing customer experience landscape for government: “There is little doubt that 2014 saw the… Read more »