5 Reasons You Should Attend GovDelivery’s Annual Digital Communications Summit

“Citizen experience” has been a popular buzzword recently, spawning new challenges and questions for government agencies. So what exactly is the citizen experience, and why should public sector teams care about it? Read more to find out.

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Behavioral Science & Customer Centricity: Lessons From The Executive Order

Last month, the White House issued a critical Executive Order “Using Behavioral Science Insights to Better Serve the American People”. The Order instructed federal agencies to leverage behavioral science to identify policies and operations that could improve “public welfare, program outcomes, and program cost effectiveness”. The Order further suggested that government agencies should recruit behavioral… Read more »



Cultivating the Karass at Code for America

By Erin Hargove, Client Success Consultant Last week I was lucky enough to spend three days in Oakland, CA at the Code for America Summit.  I thought these three days would consist of talking about java script and the merits of open source technology. Much to my surprise, my main takeaway ended up being a vocabulary… Read more »


Meet the Modern Citizen

We live in a self-service world. Citizens today expect information and services from government at a speed and efficiency that mirrors their experiences in the private sector. Couple that with the fact that the average attention span is only 8 seconds and there’s a real challenge for government to capture the attention of their audience,… Read more »