While Denton, Texas boasts a friendly, small-town feel while within reach of big-city amenities, an outdated and underdeveloped management request system for city services took smiles off resident faces. Thanks to Granicus’ govService solution, city staff were able to create a modern mobile solution that reduced complaints and improved service.
- 48 hours Standard response time, city-wide
- 1,500 reminders Added to improve recycling and trash pickups
- 151,219 City population
- 1,000+ Mobile app downloads