In Columbia County, "innovation" is not just a buzz word, so when it came time to transform the website, the county found it refreshing to find a partner like Granicus that could innovate right alongside them.
Granicus took the time upfront to learn about what makes Columbia County unique. Research, community surveys, and conversations with many employees helped the team break down department silos and give citizens a platform to get what they needed quickly and efficiently.
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The site’s new navigation was designed to work on both desktop and mobile devices, with information organized by topics that map the customer journey rather than departmental structure.
See WebsiteColumbia County took a customer journey approach - mapping out typical journeys around popular tasks and personas - adopting a pet, moving to the county, starting a business, etc. and developed several online guides to help users more easily find what they’re looking for.
Residents Served
Access to County Information and Services
"Granicus' experience, knowledge, and expertise in government websites provided the proper foundation to get our project started. They offered suggestions on not only what needed to be on our county website by law, but what works to best inform and attract citizens based on overall user experience."
Thank you!
