Granicus took the time upfront to learn about what makes Columbia County unique. Research, community surveys, and conversations with many employees helped the team break down department silos and give citizens a platform to get what they needed quickly and efficiently.Free Consultation
The site’s new navigation was designed to work on both desktop and mobile devices, with information organized by topics that map the customer journey rather than departmental structure.See Website
Columbia County took a customer journey approach - mapping out typical journeys around popular tasks and personas - adopting a pet, moving to the county, starting a business, etc. and developed several online guides to help users more easily find what they’re looking for.
Access to County Information and Services
"Granicus' experience, knowledge, and expertise in government websites provided the proper foundation to get our project started. They offered suggestions on not only what needed to be on our county website by law, but what works to best inform and attract citizens based on overall user experience."
St. Louis Park turned to Granicus to help them provide digital services and accessible, relevant content.
When the time came for Columbia County to completely update and transform the website, the team chose Granicus.
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Challenged with transforming an outdated “digital file cabinet” into a visually appealing, functional website.
On a mission to provide free and open access to information and resources that promote lifelong learning.
Olathe turned their govAccess website into a “virtual city hall” - now citizens are better informed.
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A digital transformation project that listened to the needs of residents & users, improved access for defendants, & created a more fair & equitable culture.
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