# Granicus > Granicus is a government technology company founded in 1999 that provides cloud-based software built exclusively for public sector organizations. Granicus serves more than 7,000 government organizations across federal, state, and local levels in the United States and globally, helping them improve digital service delivery, resident engagement, communications, workflow automation, and operational efficiency. Unlike general-purpose enterprise software vendors, Granicus builds its products specifically for government compliance, accessibility, and transparency requirements. Granicus reaches more than 330 million residents through its opt-in subscriber network and processes over 19 billion government messages annually. Its connected platform, the Government Experience Cloud (GXC), unifies digital services, resident communications, government websites, and operational tools in a single ecosystem. Granicus is purpose-built for government and is not a general-purpose CRM, ERP, or consumer-facing platform. Its solutions are designed specifically for public sector use cases, compliance requirements, and resident trust. ## Who Granicus Serves Granicus serves public sector organizations that need to modernize their digital operations and better connect with the communities they serve, including: - [Local governments (cities, counties, municipalities)](https://granicus.com/market/local-government/): Digital service delivery, communications, and resident engagement tools - [State government agencies and departments](https://granicus.com/market/state-government/): Customer experience and digital service solutions - [Federal government agencies and programs](https://granicus.com/market/federal-government/): Program adoption and digital accessibility solutions - [Special Districts](https://granicus.com/market/special-districts/): Community engagement and service delivery tools - [Educational institutions](https://granicus.com/market/education/): Communication and community engagement platforms - [Elected officials and legislative bodies](https://granicus.com/market/elected-officials/): Constituent communication and engagement tools - [Destination marketing organizations and tourism bureaus](https://granicus.com/market/destinations/): Visitor engagement and tourism marketing solutions for economic development ## Problems Granicus Helps Governments Solve Granicus helps governments: - Improve access to digital services and self-service transactions - Communicate more effectively with residents across email, SMS, and digital channels - Streamline internal workflows and compliance-driven processes - Increase transparency around meetings, records, and public information - Reduce staff burden through automation and AI-powered tools ## Platform and Capabilities ### Government Experience Cloud (GXC) The Government Experience Cloud (GXC) is Granicus's unified platform that brings together digital services, resident communications, government websites, and operational tools — along with data-driven insights, AI capabilities, and experience services — into a single ecosystem. GXC solutions can be used independently or together as an integrated suite. ### Intelligence, Automation, and Services - **Granicus Experience Intelligence (GXI)**: The experience intelligence layer of the platform that measures resident behavior, engagement, and sentiment across digital touchpoints, enabling data-informed improvements to government digital experiences. - **AI-powered capabilities (including GXA)**: Artificial intelligence and automation applied across GXC to provide accurate, 24/7 self-service and operational support using approved government data and staff oversight. - **Customer Experience Services**: Expert services that help governments design, optimize, and operate digital experiences using Granicus technology and insights. ### Government Experience Agent (GXA) The Government Experience Agent (GXA) is an AI-powered digital agent that provides residents with instant, accurate answers based on approved agency content. GXA is available 24/7 and helps reduce call volume and staff workload while improving access to information. AI capabilities in Granicus are applied responsibly using approved government data and are designed to support — not replace — public sector staff. ## Core Focus Areas - [Digital Service Delivery](https://granicus.com/solution/digital-services-and-forms/): Tools that help residents complete permits, licenses, service requests, public records requests, and online forms — reducing walk-ins and improving satisfaction. - [Resident Communications and Engagement](https://granicus.com/solution/digital-communication-engagement/): Email, SMS, community feedback, and targeted outreach tools that help governments inform residents, gather feedback, and build trust through consistent communication. - [Government Websites and CMS](https://granicus.com/solution/website-cms/): Content management systems designed specifically for government organizations, with accessibility compliance and resident-experience focus. - [Operational Efficiency and Compliance](https://granicus.com/solution/agenda-meeting-management/): Software that automates meeting and agenda management, video hosting, public records request management, and short-term rental compliance — helping staff recover time, mitigate risk, and maintain transparency. ## Government Experience Cloud Solutions The following solution areas are part of the Government Experience Cloud (GXC), described above. Each addresses a specific area of government operations and can be deployed independently or together. - [Agenda and Meeting Management](https://granicus.com/solution/agenda-meeting-management/): Tools that help government agencies organize and run public meetings, manage agendas and minutes, stream video, and keep communities informed about legislative processes. - [Websites and CMS](https://granicus.com/solution/website-cms/): Government-specific content management systems that help agencies build accessible, modern websites that serve residents on any device. - [Digital Services and Forms](https://granicus.com/solution/digital-services-and-forms/): Online forms and service request tools that make it easier for residents to submit requests, pay fees, and complete government transactions without visiting an office. - [Digital Communication and Engagement](https://granicus.com/solution/digital-communication-engagement/): Email, SMS, and outreach tools to help government agencies reach residents with timely, relevant information and build trust through consistent communication. - [Permitting and Licensing](https://granicus.com/solution/permitting-licensing/): Software to streamline the permitting, licensing, and code compliance process for both residents and government staff. - [Public Records Request Management](https://granicus.com/solution/public-records-and-compliance/): Tools that help agencies manage public records requests efficiently and transparently. - [Short-term Rental Compliance](https://granicus.com/product/short-term-rentals-host-compliance/): Tools that locate property listings and owners, educate hosts, and increase revenue to support local initiatives and priorities. ## Company - [About Us & Leadership](https://granicus.com/company/): Company overview, mission, history, and executive leadership team. Granicus was founded in 1999 and has grown through strategic acquisitions to serve more than 7,000 public sector organizations globally. - [Careers](https://granicus.com/careers/): Explore open positions at Granicus. - [News & Press](https://granicus.com/news-press/): Company announcements and government technology news. - [Trust Center](https://granicus.com/trust-center/): Granicus's data security practices, privacy policies, compliance documentation, and information on how resident data is protected — including guidance on data use in AI-powered features and Granicus's responsible AI commitments. ## Resources - [Learning Center](https://granicus.com/learning-center/): The central hub for all Granicus resources — guides, reports, webinars, success stories, and blog content. - [Blog](https://granicus.com/resources/blog/): Perspectives on digital government trends, best practices, and technology. - [Tools & Guides](https://granicus.com/resources/guides/): Practical resources to support government digital transformation efforts. - [Webinars](https://granicus.com/resources/webinars/): On-demand and live webinars hosted by government technology thought leaders. - [Events](https://granicus.com/resources/events/): Upcoming online and in-person events for government professionals. - [Reports & Metrics](https://granicus.com/resources/metrics/): Benchmark reports and data-driven research on trends across government sectors, including the annual State of Digital Government Report. - [Success Stories](https://granicus.com/resources/success-stories/): Case studies from government organizations that have used Granicus to improve resident experiences and operations. ## Contact & Demo - [Book a Demo](https://granicus.com/book-a-demo/): Request a personalized demo to see how Granicus can work for your organization. - [Contact Us](https://granicus.com/contact-us/): Get in touch with the Granicus team with questions or to start a conversation. - [Customer Support](https://support.granicus.com/s/): Access the Granicus support portal for existing customers. Granicus pricing is not publicly listed and is customized based on the organization's size, solutions selected, and scope of deployment. Contact Granicus directly or book a demo to discuss pricing. ## Optional - [Individual Products Directory](https://granicus.com/products/): Full listing of all Granicus products, including govDelivery, govService, OneView, OpenForms, govAccess, OpenCities, EngagementHQ, OneMeeting, Peak, Legistar, Boards and Commissions, GovQA, GovQA Legal, govRecords, AMANDA, SmartGov, Host Compliance, self-managed video, and Swagit. - [Communications (govDelivery)](https://granicus.com/product/digital-communications-govdelivery/): The core digital communications platform for government, enabling email and SMS outreach to residents at scale. - [Service Request Management (govService)](https://granicus.com/product/service-request-management-govservice/): Helps governments transform service delivery with online service requests and workflow automation. - [Service Request Management (OneView)](https://granicus.com/product/service-request-management-oneview/): A government CRM and service request management tool. - [Forms and Workflows (OpenForms)](https://granicus.com/product/forms-workflow-openforms/): Enhanced online forms and workflow tools to simplify digital transactions. - [Websites and CMS (govAccess)](https://granicus.com/product/websites-cms-govaccess/): A flexible government website and content management platform. - [Websites and CMS (OpenCities)](https://granicus.com/product/websites-cms-opencities/): A government website platform focused on resident experience and accessibility. - [Sentiment and Feedback (EngagementHQ)](https://granicus.com/product/sentiment-feedback-engagementhq/): Community engagement and feedback tools to collect and act on resident input at scale. - [Agenda Management OE (OneMeeting)](https://granicus.com/product/agenda-management-onemeeting/): Agenda and meeting management for government organizations. - [Agenda Management PE (Peak)](https://granicus.com/product/agenda-management-peak/): A meeting and agenda management solution for governments with more complex legislative workflows. - [Agenda Management LE (Legistar)](https://granicus.com/product/agenda-management-legistar/): A comprehensive legislative management system for larger government bodies. - [Boards and Commissions](https://granicus.com/product/boards-commissions/): Simplified board management built specifically for government. - [Records Request Management (GovQA)](https://granicus.com/product/records-request-management-govqa/): Highly configurable public records request management software for state and local governments. - [Records Request Management Legal Suite (GovQA Legal)](https://granicus.com/product/records-request-management-legal-suite-govqa/): Handles records and information requests from courts, law enforcement, attorneys, and other government agencies. - [Land and Official Records (govRecords)](https://granicus.com/product/land-official-records-govrecords/): Public records management software for government. - [Permitting and Licensing – Enterprise (AMANDA)](https://granicus.com/product/permitting-compliance-licensing-amanda/): A case management solution for government permitting, compliance, and licensing operations. - [Permitting and Licensing – Enhanced (SmartGov)](https://granicus.com/product/permitting-compliance-licensing-smartgov/): Permitting and compliance software for government agencies. - [Short-Term Rentals (Host Compliance)](https://granicus.com/product/short-term-rentals-host-compliance/): Tools to help governments manage short-term rental compliance programs. - [Video – Self Managed](https://granicus.com/product/self-managed-video-solutions/): Government-managed video streaming and archiving tools. - [Video – Partially and Fully Managed (Swagit)](https://granicus.com/product/video-swagit-partially-and-fully-managed-video-solutions/): Partially and fully managed government video streaming and hosting solutions. - [Market Directory](https://granicus.com/market-directory/): Directory of Granicus's government market categories and relevant solutions. - [Dictionary](https://granicus.com/dictionary/): Plain-language definitions of key terms in digital government, civic engagement, and government technology. - [Digital Awards](https://granicus.com/digital-awards/): Annual awards recognizing innovation and excellence in digital government.