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Conocer la respuesta a esta pregunta es <strong>crucial<\/strong> para mejorar la atenci\u00f3n ciudadana, raz\u00f3n por la cual Granicus se propuso descubrir informaci\u00f3n sobre las preferencias de los ciudadanos. Encuestamos a los ciudadanos a nivel nacional sobre c\u00f3mo se sienten actualmente acerca de la accesibilidad de los servicios del gobierno local en un panorama digital que cambia r\u00e1pidamente y lo comparamos con nuestra encuesta comprensiva en 2020.<\/p>\n<p>Descubriremos algunos hallazgos generales que pueden ayudarlo a tomar decisiones m\u00e1s informadas, comenzando con los datos de los encuestados sobre los niveles de satisfacci\u00f3n:<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"\u00bfCU\u00c1N SATISFECHO EST\u00c1N LOS CIUDADANOS CON SU CAPACIDAD DE ACCEDER A LOS SERVICIOS DEL GOBIERNO LOCAL?"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>\u00bfCU\u00c1N SATISFECHO EST\u00c1N LOS CIUDADANOS CON SU CAPACIDAD DE ACCEDER A LOS SERVICIOS DEL GOBIERNO LOCAL?<\/h2>\n"},{"acf_fc_layout":"image","image":{"ID":36959,"id":36959,"title":"que quieren los ciudadanos_Graph_1","filename":"que-quieren-los-ciudadanos_Graph_1.png","filesize":57010,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_1\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_1","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:30:57","modified":"2023-12-20 15:30:57","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1.png","2048x2048-width":1920,"2048x2048-height":1080,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-48x27.png","menu-48x48-width":48,"menu-48x48-height":27,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-64x36.png","menu-64x64-width":64,"menu-64x64-height":36}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Comencemos con las buenas noticias: El <strong>62.8%<\/strong> de las personas dijeron que estaban muy satisfechas o satisfechas con el acceso del gobierno local, un <strong>aumento de casi el 7%<\/strong> desde 2020. Aun as\u00ed, m\u00e1s del <strong>37% de las personas encuestadas a\u00fan no expresa sentimientos positivos<\/strong> sobre su capacidad para acceder a esos servicios, lo que significa que todav\u00eda hay trabajo por hacer. Ahora pasemos a una parte del rompecabezas que puede contribuir a la satisfacci\u00f3n de los ciudadanos: los canales que utilizan los ciudadanos para acceder a la informaci\u00f3n.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"\u00bfC\u00d3MO PREFIEREN LOS CIUDADANOS ACCEDER A LOS SERVICIOS EN 2022?"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2 class=\"p1\">\u00bfC\u00d3MO PREFIEREN LOS CIUDADANOS ACCEDER A LOS SERVICIOS EN 2022?<\/h2>\n"},{"acf_fc_layout":"image","image":{"ID":36322,"id":36322,"title":"Whitepaper_Que Quiren_2","filename":"Whitepaper_Que-Quiren_2.png","filesize":53356,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_2\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_2","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:25:57","modified":"2023-12-06 18:25:57","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">En la encuesta de 2020, el <strong>50.6%<\/strong> de los encuestados dijeron que su forma preferida de interactuar con el gobierno local era a trav\u00e9s de una visita en persona. Esta vez, esa cifra <strong>se ha reducido al 46.6%<\/strong>. Las aplicaciones para tel\u00e9fonos inteligentes subieron en la lista de m\u00e9todos preferidos de participaci\u00f3n. Este resultado podr\u00eda prestarse a que los electores se acostumbren cada vez m\u00e1s a acceder a servicios a trav\u00e9s de aplicaciones m\u00f3viles en sus tel\u00e9fonos como Amazon, DoorDash, etc. en lugar de p\u00e1ginas web receptivas.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36324,"id":36324,"title":"Whitepaper_Que Quiren_3","filename":"Whitepaper_Que-Quiren_3.png","filesize":30138,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_3\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_3","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:25:59","modified":"2023-12-06 18:25:59","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"anchor","anchor_name":"ACTITUDES GENERACIONALES"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2 class=\"p1\">ACTITUDES GENERACIONALES<\/h2>\n<p class=\"p1\">Descubrimos los m\u00e9todos preferidos de participaci\u00f3n y percibimos por qu\u00e9 las aplicaciones para tel\u00e9fonos inteligentes podr\u00edan ser m\u00e1s populares, pero \u00bftienen estos resultados alguna correlaci\u00f3n con el grupo de edad de los encuestados? Pedimos a nuestros encuestados que estuvieran de acuerdo o en desacuerdo con la afirmaci\u00f3n <strong>&#8220;Puedo comunicarme f\u00e1cilmente con mi gobierno local&#8221;.<\/strong> Aqu\u00ed est\u00e1 el desglose por generaci\u00f3n:<\/p>\n<p class=\"p1\">\n"},{"acf_fc_layout":"image","image":{"ID":36961,"id":36961,"title":"que quieren los ciudadanos_Graph_2","filename":"que-quieren-los-ciudadanos_Graph_2.png","filesize":49825,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_2\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_2","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:31:00","modified":"2023-12-20 15:31:00","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1179,"height":661,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-300x168.png","medium-width":300,"medium-height":168,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-768x431.png","medium_large-width":768,"medium_large-height":431,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-1024x574.png","large-width":1024,"large-height":574,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","1536x1536-width":1179,"1536x1536-height":661,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","2048x2048-width":1179,"2048x2048-height":661,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-24x13.png","menu-24x24-width":24,"menu-24x24-height":13,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-48x27.png","menu-48x48-width":48,"menu-48x48-height":27,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-64x36.png","menu-64x64-width":64,"menu-64x64-height":36}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Podemos ver que a medida que las generaciones envejecen, hay un cambio de acuerdo con la declaraci\u00f3n. Es probable que la raz\u00f3n por la que las generaciones mayores sientan que pueden comunicarse m\u00e1s f\u00e1cilmente con su gobierno sea que el gobierno local tiene a\u00f1os de experiencia en adaptarse a las preferencias de las generaciones mayores. Es m\u00e1s probable que las generaciones m\u00e1s j\u00f3venes tengan mayores expectativas de acceso digitalizado, ya que crecieron con la tecnolog\u00eda de vanguardia.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"SERVICIOS PARA PRIORIZAR"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2><strong>SERVICIOS PARA PRIORIZAR<\/strong><\/h2>\n<p class=\"p2\">Entonces, hemos llegado a la conclusi\u00f3n de que los gobiernos locales deben estar preparados para ofrecer m\u00faltiples canales de acceso y que las generaciones m\u00e1s j\u00f3venes prefieren el acceso digitalizado. Ahora es importante analizar los servicios que los residentes m\u00e1s desean que se digitalicen para que podamos asignar mejor nuestros recursos. Para ayudar en eso, desarrollamos una matriz que clasifica los servicios de mayor a menor en:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36326,"id":36326,"title":"Whitepaper_Que Quiren_4","filename":"Whitepaper_Que-Quiren_4.png","filesize":50274,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_4\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_4","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:26:01","modified":"2023-12-06 18:26:01","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">Esto fue lo que descubrimos:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36330,"id":36330,"title":"Whitepaper_Que Quiren_6","filename":"Whitepaper_Que-Quiren_6.png","filesize":65945,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_6\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_6","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:26:04","modified":"2023-12-06 18:26:04","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>As\u00ed que, conocemos los servicios a los que los ciudadanos quieren tener m\u00e1s acceso y discutimos que las aplicaciones para tel\u00e9fonos inteligentes son un canal cada vez m\u00e1s popular. Aqu\u00ed hay una idea de qu\u00e9 servicios priorizar en funci\u00f3n del inter\u00e9s en el acceso a tel\u00e9fonos inteligentes o tabletas:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36963,"id":36963,"title":"que quieren los ciudadanos_Graph_3","filename":"que-quieren-los-ciudadanos_Graph_3.png","filesize":57585,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_3\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_3","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:34:12","modified":"2023-12-20 15:34:12","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">As\u00ed que, hemos cubierto una visi\u00f3n general para guiar una toma de decisiones m\u00e1s informada y aqu\u00ed hay algunos hallazgos clave:<\/p>\n<ul>\n<li class=\"p1\">Casi el <strong>40%<\/strong> de los encuestados todav\u00eda piensa que es dif\u00edcil acceder a los servicios de la ciudad utilizando su m\u00e9todo de acceso preferido.<\/li>\n<li class=\"p1\">El <strong>66%<\/strong> de los encuestados incluye aplicaciones m\u00f3viles entre sus 4 m\u00e9todos preferidos para acceder a los servicios de la ciudad frente al correo electr\u00f3nico, llamadas telef\u00f3nicas, en persona, correo, SMS\/texto y otros.<\/li>\n<li class=\"p1\"><strong>Las disparidades generacionales persisten<\/strong> a\u00f1o tras a\u00f1o, ya que las generaciones m\u00e1s j\u00f3venes todav\u00eda est\u00e1n desproporcionadamente en desacuerdo con que pueden comunicarse f\u00e1cilmente con el gobierno local en comparaci\u00f3n con otras generaciones.<\/li>\n<\/ul>\n<h2 class=\"p1\">En conclusi\u00f3n:<\/h2>\n<p class=\"p1\">Un plan de compromiso c\u00edvico es esencial para cerrar la brecha entre el gobierno local y sus ciudadanos, y llevar ese plan un paso m\u00e1s all\u00e1 ser\u00eda identificar tendencias en las preferencias de los ciudadanos. Granicus ha recopilado datos nacionales centrados en los ciudadanos para ayudar a los l\u00edderes de opini\u00f3n del gobierno local a tomar decisiones m\u00e1s informadas. Esta gu\u00eda fue solo la punta del iceberg, pero hay mucha m\u00e1s informaci\u00f3n \u00fatil en nuestro Informe completo \u00bfQu\u00e9 quieren los ciudadanos?<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>\u00bfSu ciudad sabe c\u00f3mo sus electores quieren interactuar con los diversos servicios del gobierno local y qu\u00e9 servicios quieren que se prioricen? Conocer la respuesta a esta pregunta es <strong>crucial<\/strong> para mejorar la atenci\u00f3n ciudadana, raz\u00f3n por la cual Granicus se propuso descubrir informaci\u00f3n sobre las preferencias de los ciudadanos. Encuestamos a los ciudadanos a nivel nacional sobre c\u00f3mo se sienten actualmente acerca de la accesibilidad de los servicios del gobierno local en un panorama digital que cambia r\u00e1pidamente y lo comparamos con nuestra encuesta comprensiva en 2020.<\/p>\n<p>Descubriremos algunos hallazgos generales que pueden ayudarlo a tomar decisiones m\u00e1s informadas, comenzando con los datos de los encuestados sobre los niveles de satisfacci\u00f3n:<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"\u00bfCU\u00c1N SATISFECHO EST\u00c1N LOS CIUDADANOS CON SU CAPACIDAD DE ACCEDER A LOS SERVICIOS DEL GOBIERNO LOCAL?"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>\u00bfCU\u00c1N SATISFECHO EST\u00c1N LOS CIUDADANOS CON SU CAPACIDAD DE ACCEDER A LOS SERVICIOS DEL GOBIERNO LOCAL?<\/h2>\n"},{"acf_fc_layout":"image","image":{"ID":36959,"id":36959,"title":"que quieren los ciudadanos_Graph_1","filename":"que-quieren-los-ciudadanos_Graph_1.png","filesize":57010,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_1\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_1","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:30:57","modified":"2023-12-20 15:30:57","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1.png","2048x2048-width":1920,"2048x2048-height":1080,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-48x27.png","menu-48x48-width":48,"menu-48x48-height":27,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_1-64x36.png","menu-64x64-width":64,"menu-64x64-height":36}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Comencemos con las buenas noticias: El <strong>62.8%<\/strong> de las personas dijeron que estaban muy satisfechas o satisfechas con el acceso del gobierno local, un <strong>aumento de casi el 7%<\/strong> desde 2020. Aun as\u00ed, m\u00e1s del <strong>37% de las personas encuestadas a\u00fan no expresa sentimientos positivos<\/strong> sobre su capacidad para acceder a esos servicios, lo que significa que todav\u00eda hay trabajo por hacer. Ahora pasemos a una parte del rompecabezas que puede contribuir a la satisfacci\u00f3n de los ciudadanos: los canales que utilizan los ciudadanos para acceder a la informaci\u00f3n.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"\u00bfC\u00d3MO PREFIEREN LOS CIUDADANOS ACCEDER A LOS SERVICIOS EN 2022?"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2 class=\"p1\">\u00bfC\u00d3MO PREFIEREN LOS CIUDADANOS ACCEDER A LOS SERVICIOS EN 2022?<\/h2>\n"},{"acf_fc_layout":"image","image":{"ID":36322,"id":36322,"title":"Whitepaper_Que Quiren_2","filename":"Whitepaper_Que-Quiren_2.png","filesize":53356,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_2\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_2","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:25:57","modified":"2023-12-06 18:25:57","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_2-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">En la encuesta de 2020, el <strong>50.6%<\/strong> de los encuestados dijeron que su forma preferida de interactuar con el gobierno local era a trav\u00e9s de una visita en persona. Esta vez, esa cifra <strong>se ha reducido al 46.6%<\/strong>. Las aplicaciones para tel\u00e9fonos inteligentes subieron en la lista de m\u00e9todos preferidos de participaci\u00f3n. Este resultado podr\u00eda prestarse a que los electores se acostumbren cada vez m\u00e1s a acceder a servicios a trav\u00e9s de aplicaciones m\u00f3viles en sus tel\u00e9fonos como Amazon, DoorDash, etc. en lugar de p\u00e1ginas web receptivas.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36324,"id":36324,"title":"Whitepaper_Que Quiren_3","filename":"Whitepaper_Que-Quiren_3.png","filesize":30138,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_3\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_3","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:25:59","modified":"2023-12-06 18:25:59","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_3-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"anchor","anchor_name":"ACTITUDES GENERACIONALES"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2 class=\"p1\">ACTITUDES GENERACIONALES<\/h2>\n<p class=\"p1\">Descubrimos los m\u00e9todos preferidos de participaci\u00f3n y percibimos por qu\u00e9 las aplicaciones para tel\u00e9fonos inteligentes podr\u00edan ser m\u00e1s populares, pero \u00bftienen estos resultados alguna correlaci\u00f3n con el grupo de edad de los encuestados? Pedimos a nuestros encuestados que estuvieran de acuerdo o en desacuerdo con la afirmaci\u00f3n <strong>&#8220;Puedo comunicarme f\u00e1cilmente con mi gobierno local&#8221;.<\/strong> Aqu\u00ed est\u00e1 el desglose por generaci\u00f3n:<\/p>\n<p class=\"p1\">\n"},{"acf_fc_layout":"image","image":{"ID":36961,"id":36961,"title":"que quieren los ciudadanos_Graph_2","filename":"que-quieren-los-ciudadanos_Graph_2.png","filesize":49825,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_2\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_2","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:31:00","modified":"2023-12-20 15:31:00","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1179,"height":661,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-300x168.png","medium-width":300,"medium-height":168,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-768x431.png","medium_large-width":768,"medium_large-height":431,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-1024x574.png","large-width":1024,"large-height":574,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","1536x1536-width":1179,"1536x1536-height":661,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2.png","2048x2048-width":1179,"2048x2048-height":661,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-24x13.png","menu-24x24-width":24,"menu-24x24-height":13,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-48x27.png","menu-48x48-width":48,"menu-48x48-height":27,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_2-64x36.png","menu-64x64-width":64,"menu-64x64-height":36}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Podemos ver que a medida que las generaciones envejecen, hay un cambio de acuerdo con la declaraci\u00f3n. Es probable que la raz\u00f3n por la que las generaciones mayores sientan que pueden comunicarse m\u00e1s f\u00e1cilmente con su gobierno sea que el gobierno local tiene a\u00f1os de experiencia en adaptarse a las preferencias de las generaciones mayores. Es m\u00e1s probable que las generaciones m\u00e1s j\u00f3venes tengan mayores expectativas de acceso digitalizado, ya que crecieron con la tecnolog\u00eda de vanguardia.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"SERVICIOS PARA PRIORIZAR"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2><strong>SERVICIOS PARA PRIORIZAR<\/strong><\/h2>\n<p class=\"p2\">Entonces, hemos llegado a la conclusi\u00f3n de que los gobiernos locales deben estar preparados para ofrecer m\u00faltiples canales de acceso y que las generaciones m\u00e1s j\u00f3venes prefieren el acceso digitalizado. Ahora es importante analizar los servicios que los residentes m\u00e1s desean que se digitalicen para que podamos asignar mejor nuestros recursos. Para ayudar en eso, desarrollamos una matriz que clasifica los servicios de mayor a menor en:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36326,"id":36326,"title":"Whitepaper_Que Quiren_4","filename":"Whitepaper_Que-Quiren_4.png","filesize":50274,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_4\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_4","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:26:01","modified":"2023-12-06 18:26:01","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_4-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">Esto fue lo que descubrimos:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36330,"id":36330,"title":"Whitepaper_Que Quiren_6","filename":"Whitepaper_Que-Quiren_6.png","filesize":65945,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/whitepaper_que-quiren_6\/","alt":"","author":"13","description":"","caption":"","name":"whitepaper_que-quiren_6","status":"inherit","uploaded_to":36319,"date":"2023-12-06 18:26:04","modified":"2023-12-06 18:26:04","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/Whitepaper_Que-Quiren_6-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>As\u00ed que, conocemos los servicios a los que los ciudadanos quieren tener m\u00e1s acceso y discutimos que las aplicaciones para tel\u00e9fonos inteligentes son un canal cada vez m\u00e1s popular. Aqu\u00ed hay una idea de qu\u00e9 servicios priorizar en funci\u00f3n del inter\u00e9s en el acceso a tel\u00e9fonos inteligentes o tabletas:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":36963,"id":36963,"title":"que quieren los ciudadanos_Graph_3","filename":"que-quieren-los-ciudadanos_Graph_3.png","filesize":57585,"url":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","link":"https:\/\/granicus.com\/es\/recurso\/que-quieren-los-ciudadanos-una-guia-para-la-toma-de-decisiones-informada\/que-quieren-los-ciudadanos_graph_3\/","alt":"","author":"13","description":"","caption":"","name":"que-quieren-los-ciudadanos_graph_3","status":"inherit","uploaded_to":36319,"date":"2023-12-20 15:34:12","modified":"2023-12-20 15:34:12","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":718,"height":315,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-300x132.png","medium-width":300,"medium-height":132,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","medium_large-width":718,"medium_large-height":315,"large":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","large-width":718,"large-height":315,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","1536x1536-width":718,"1536x1536-height":315,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3.png","2048x2048-width":718,"2048x2048-height":315,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-24x11.png","menu-24x24-width":24,"menu-24x24-height":11,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-48x21.png","menu-48x48-width":48,"menu-48x48-height":21,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/que-quieren-los-ciudadanos_Graph_3-64x28.png","menu-64x64-width":64,"menu-64x64-height":28}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p class=\"p1\">As\u00ed que, hemos cubierto una visi\u00f3n general para guiar una toma de decisiones m\u00e1s informada y aqu\u00ed hay algunos hallazgos clave:<\/p>\n<ul>\n<li class=\"p1\">Casi el <strong>40%<\/strong> de los encuestados todav\u00eda piensa que es dif\u00edcil acceder a los servicios de la ciudad utilizando su m\u00e9todo de acceso preferido.<\/li>\n<li class=\"p1\">El <strong>66%<\/strong> de los encuestados incluye aplicaciones m\u00f3viles entre sus 4 m\u00e9todos preferidos para acceder a los servicios de la ciudad frente al correo electr\u00f3nico, llamadas telef\u00f3nicas, en persona, correo, SMS\/texto y otros.<\/li>\n<li class=\"p1\"><strong>Las disparidades generacionales persisten<\/strong> a\u00f1o tras a\u00f1o, ya que las generaciones m\u00e1s j\u00f3venes todav\u00eda est\u00e1n desproporcionadamente en desacuerdo con que pueden comunicarse f\u00e1cilmente con el gobierno local en comparaci\u00f3n con otras generaciones.<\/li>\n<\/ul>\n<h2 class=\"p1\">En conclusi\u00f3n:<\/h2>\n<p class=\"p1\">Un plan de compromiso c\u00edvico es esencial para cerrar la brecha entre el gobierno local y sus ciudadanos, y llevar ese plan un paso m\u00e1s all\u00e1 ser\u00eda identificar tendencias en las preferencias de los ciudadanos. Granicus ha recopilado datos nacionales centrados en los ciudadanos para ayudar a los l\u00edderes de opini\u00f3n del gobierno local a tomar decisiones m\u00e1s informadas. Esta gu\u00eda fue solo la punta del iceberg, pero hay mucha m\u00e1s informaci\u00f3n \u00fatil en nuestro Informe completo \u00bfQu\u00e9 quieren los ciudadanos?<\/p>\n"}]},"sidebar_type":"scroll","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"download_link","download_text":"Descarga el estudio","download_link":{"ID":38710,"id":38710,"title":"Lo-que-quieren-los-ciudadanos_Granicus_Final","filename":"Lo-que-quieren-los-ciudadanos_Granicus_Final.pdf","filesize":692836,"url":"https:\/\/granicus.com\/wp-content\/uploads\/application\/pdf\/Lo-que-quieren-los-ciudadanos_Granicus_Final.pdf","link":"https:\/\/granicus.com\/es\/lo-que-quieren-los-ciudadanos_granicus_final\/","alt":"","author":"13","description":"","caption":"","name":"lo-que-quieren-los-ciudadanos_granicus_final","status":"inherit","uploaded_to":0,"date":"2024-01-23 21:20:32","modified":"2024-01-26 14:32:36","menu_order":0,"mime_type":"application\/pdf","type":"application","subtype":"pdf","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/document.png"}},{"acf_fc_layout":"speaker_list","headline":"Autora","speakers":[{"name":"Dani Esterline","title":""}]},{"acf_fc_layout":"anchor_nav","headline":"T\u00f3picos Cubiertos"}]},"posts_slider_group":{"show_section":false,"posts_slider":false},"post_slider_clone":{"posts_slider_group":{"show_section":false,"posts_slider":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false},"hero_margin":false},"_links":{"self":[{"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_posts\/36319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_posts"}],"about":[{"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/types\/resource_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/users\/13"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/media\/36967"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/media?parent=36319"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_market?post=36319"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_dept?post=36319"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_type?post=36319"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_region?post=36319"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_outcomes?post=36319"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_topic?post=36319"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_products?post=36319"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_solutions?post=36319"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/es\/wp-json\/wp\/v2\/resource_tax_services?post=36319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}