“In 1958, about three quarters (73 percent) expressed trust in Washington to do what’s right.  Today only 17 percent do.” — Pew Research Center  A new presidential administration is upon us and trust is in high demand. We can all curate our own version of the truth through social media feeds, selected news outlets, and outsized “influencers” … Continue reading Customer Engagement and Trust in Government: Divergent Paths?