Location: San Francisco, CA
Start Date: December 1st, 2009 (negotiable)

If you are searching for a fast-paced, friendly environment that will encourage you to dream big, this may be the perfect opportunity for you! We are currently seeking an individual that has the desire to begin a career in the IT industry with a team that makes passion and compassion top priorities.

ABOUT THE POSITION

As a member of our support team, primary responsibilities include troubleshooting and developing technical solutions for a variety of users around the country. This position is at the heart of our customer-focused philosophy, and thus your primary goal will be to provide excellent customer service to all of our clients. You will also assist with the daily maintenance of a web application and a multi-gigabit video streaming network, in addition to critically analyzing processes and procedures and recommending improvements.

RESPONSIBILITIES

• Troubleshoot software, hardware and networking issues for clients and technical trainers
• Monitor the health of our clients’ solutions using our Proactive Systems Management tools
• Building and maintaining web-based documents written in HTML/CSS & Smarty code
• Provide superior customer service

REQUIREMENTS

• Proven pattern of success in school, work and/or extra curricular activities
• AA/AS or BA/BAS
• Experience troubleshooting software/hardware
• General knowledge of networking, remote access techniques, and software languages (PHP, .NET, C#, MySQL)
• Exceptional verbal and written communication skills, including appropriate phone and email etiquette
• Clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust
• Strong organizational skills: the ability to juggle multiple tasks and responsibilities
• SalesForce.com or other CRM experience is a plus
• Ability to work occasional nights and weekends
• Candidates with experience/exposure in the following areas will be given preference:
• Strong preference for an Audio/Video background
• Systems administrator or NOC engineer
• Database servers and basic programming concepts
• JavaScript experience
• Knowledge of Regular Expressions

ABOUT THE COMPANY

Founded in 1999, Granicus, Inc. is the leading provider of government webcasting and public meeting management solutions.  Serving nearly 400 governing bodies across 42 states and reaching more than 60 million individual citizens, Granicus solutions capture, store, manage and distribute on-demand audio and video broadcasts of public functions. Granicus helps governments maximize democratic transparency, engage their constituents, manage public meetings more efficiently, and improve public communication. Granicus provides the most comprehensive and tightly integrated online public records and webcasting system to all levels of government.

Granicus is an affirmative action and equal opportunity employer. In order to ensure equal employment opportunity for every applicant, hiring decisions will be made without regard to race, religion, sex, sexual orientation, age, national origin, veteran status, or disability. Granicus is firmly committed to a policy and practice of non-discrimination of employment, and Granicus will fully comply with all applicable federal, state, and local statutes of employment.

Granicus, Inc. is an E-Verify registered company. 


Please submit your cover letter and resume to jobs@granicus.com